drjobs Team Lead - Operations

Team Lead - Operations

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1 Vacancy
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Job Location drjobs

Bengaluru - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description

Location: Bangalore

Experience: 2-4 Years

Role Overview

As a Team Lead Operations youll lead a team of 15 25 Credit Advisors focused on

engaging with subscribed users identifying repayment opportunities and cross-selling tailored

financial solutions. Your team will drive the entire performance from converting leads to

maximizing repayments while ensuring a seamless user experience.

This role blends sales ownership operational and performance analytics -

ideal for someone who thrives in fast-paced high-accountability environments.



Key Responsibilities

Team Leadership: Lead a sales-oriented team of credit advisors. Drive motivation

performance and coaching for daily weekly and monthly sales targets.



Sales : Oversee pitch quality objection handling conversion strategies and

upselling/cross-selling of credit repayment tools and products.



Revenue Strategy: Own the revenue funnel improve efficiency and reduce drop-offs

through real-time action.



User Engagement: Strategize outreach efforts to maximize touchpoints and

conversions from our subscribed user base. Design scripts and selling frameworks with

the team.



Data & Metrics: Track sales metrics such as contact-to-conversion ratio revenue per

agent AHT talk time and team productivity. Share daily reports and insights with

leadership.



Collaboration: Work closely with Product Finance and Growth teams to align on sales

campaigns resolve tech blockers and implement real-time changes.



Compliance & Process Adherence: Ensure adherence to process SLAs customer

communication guidelines and data handling best practices.



Performance Reviews: Conduct weekly reviews with the team flag low performers and

implement incentive strategies to boost momentum.



What Were Looking For

1 4 years of team handling experience in inside sales fintech



Strong experience leading sales/target-driven teams



Excellent in pitching objection handling and user communication



Proficient in Excel and reporting tools; data-first mindset



High ownership ability to operate under pressure and hunger to deliver results



Prior experience in BFSI or fintech sales is preferred



or MBA preferred

Team Handling,Hindi,B2C Sales,Excel

Employment Type

Full Time

Company Industry

About Company

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