Team Lead - Operations
Team Lead - Operations
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Job Description
Job Description
Location: Bangalore
Experience: 2-4 Years
Role Overview
As a Team Lead Operations youll lead a team of 15 25 Credit Advisors focused on
engaging with subscribed users identifying repayment opportunities and cross-selling tailored
financial solutions. Your team will drive the entire performance from converting leads to
maximizing repayments while ensuring a seamless user experience.
This role blends sales ownership operational and performance analytics -
ideal for someone who thrives in fast-paced high-accountability environments.
Key Responsibilities
Team Leadership: Lead a sales-oriented team of credit advisors. Drive motivation
performance and coaching for daily weekly and monthly sales targets.
Sales : Oversee pitch quality objection handling conversion strategies and
upselling/cross-selling of credit repayment tools and products.
Revenue Strategy: Own the revenue funnel improve efficiency and reduce drop-offs
through real-time action.
User Engagement: Strategize outreach efforts to maximize touchpoints and
conversions from our subscribed user base. Design scripts and selling frameworks with
the team.
Data & Metrics: Track sales metrics such as contact-to-conversion ratio revenue per
agent AHT talk time and team productivity. Share daily reports and insights with
leadership.
Collaboration: Work closely with Product Finance and Growth teams to align on sales
campaigns resolve tech blockers and implement real-time changes.
Compliance & Process Adherence: Ensure adherence to process SLAs customer
communication guidelines and data handling best practices.
Performance Reviews: Conduct weekly reviews with the team flag low performers and
implement incentive strategies to boost momentum.
What Were Looking For
1 4 years of team handling experience in inside sales fintech
Strong experience leading sales/target-driven teams
Excellent in pitching objection handling and user communication
Proficient in Excel and reporting tools; data-first mindset
High ownership ability to operate under pressure and hunger to deliver results
Prior experience in BFSI or fintech sales is preferred
or MBA preferred
Team Handling,Hindi,B2C Sales,Excel
Employment Type
Full Time
