Temporary Customer Service Professional I
Temporary Customer Service Professional I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Temporary Customer Service Professional I - Medicare
Remote opportunity available to candidates in WA ID OR and UT.
This temporary role has potential to develop into a regular benefited position (for full-time work) or a non-benefited position (for part-time work). This opportunity does not guarantee future regular employment with Cambia.
Starting pay range $19.75 - $23.00/hour depending on experience and location. HR will reach out and provide specific information. This is a non-benefited role
Upcoming start date:
July 14 2025
Who We Are Looking For
Every day Cambias dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia our CSPs play multiple roles listener problem-solver investigator and advocate all in service of making our members health journeys easier and days brighter. Do you have a passion for serving others and learning new things Do you thrive as a part of a collaborative caring team Then this role may be the perfect fit.
As a CSP youll act as the bridge between Cambia and those we serve including members providers and other health care professionals. Youll answer incoming calls on recorded lines providing guidance and resources on benefits claims and eligibility. Youll advocate for our members track down answers to tricky questions and ask for support when youre stuck. (At Cambia youll always get help when you need it.) In exchange for your excellent customer care we provide competitive pay career growth opportunities a generous benefits package and flexible and remote options to help you balance priorities in and outside of work.
What You Bring to Cambia
Qualifications:
High school diploma or equivalent
6 months of customer service call center experience; or 6 months of customer service experience in insurance retail banking hospital medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
Proficient PC skills and an ability to navigate multiple applications while on calls.
Ability to apply mathematical concepts and calculations.
Skills and attributes:
Excellent multitasking skills under pressure.
Resilience patience and a positive attitude in the face of challenges.
Clear concise and empathetic demeanor while responding to inquiries and requests.
Proactive problem-solving skills and a knack for asking insightful questions to clarify callers needs.
Sound decision-making and flexibility in a fast-paced environment.
Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
Equally comfortable collaborating with a team and working independently.
Ability to handle sensitive and confidential information with discretion.
Preferred: knowledge of medical terminology and coding.
What You Will Do at Cambia
Serve as your callers guide and advocate tackling tricky issues and answering questions about benefits claims and eligibility.
Roll up your sleeves and do the necessary research to find answers when you dont have them.
Bring a positive and professional approach to providing every caller with accurate compliant information.
Tailor your communications to meet each callers unique needs.
Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
Prioritize caller satisfaction while representing Cambias mission and values.
Seek opportunities to collaborate and improve your skills through feedback and learning.
Your Work Environment
May be required to work overtime.
May be required to work outside normal hours.
Required to have high-speed internet connection.
Private distraction free workspace.
The starting hourly wage for this job is $19.75 - $23.00/hour depending on candidates geographic location and experience.This is a temporary position and as such is not eligible for benefits.
About Cambia
Working at Cambia means being part of a purpose-driven award-winning culture built on trust and innovation anchored in our 100 year history. Our caring and supportive colleagues are some of the best and brightest in the industry innovating together toward sustainable person-focused health care. Whether were helping members lending a hand to a colleague or volunteering in our communities our compassion empathy and team spirit always shine through.
Why Join the Cambia Team
At Cambia you can:
- Work alongside diverse teams building cutting-edge solutions to transform health care.
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in Cambia-supported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
We are happy to offer work from home options for most of our roles. To take advantage of this flexible option we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race color national origin religion age sex sexual orientation gender identity disability protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability please email . Information about how Cambia Health Solutions collects uses and discloses information is available in our .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
