Sr. Consultant, Technical Solutions - sCSM

The Technical Solutions team plays a crucial role in providing client support for Visas diverse products and services. Some of the key initiatives include driving improvements to card-not-present (CNP) authorizations through the adoption and utilization of Visa Account Updater (VAU). Additionally the team collaborates with the VAS Product teams and specialized sales to speed up the adoption of priority VAS RaIS products such as Visa Deep Authorization (VDA) and Visa Account Attack Intelligence (VAAI).

As a Sr. Consultant Technical Solutions you will be focusing on increasing Visa revenue by actively promoting expanding client adoption of Visas risk services and enhancing overall approval rates by pinpointing key friction points and implementing targeted optimization strategies.

Essential Functions

Demonstrated strong leadership capabilities and interpersonal skills

Strong problem solving skills with a will for continuous learning

Key contributor on team responsible for managing the business and support needs for all Clients utilizing various Visa risk mitigation tools

Executive-level written and verbal communication strong customer interaction skills

Able to shift priorities as needed and demonstrate proactive willingness to help others to ensure customer expectations are exceeded and advocate on behalf of the clients

Strong organization skills including resolution management and follow up

Proactively identify operational opportunities to increase service quality or efficiency for clients or for team

Provide and coach essential high value customer service support on day to day items to Visa Clients and internal staff

Collaborate with others and take responsibility to find solutions to complex problems while being considered a functional expert

Be a role model leader change agent within team expected to provide proactive support and communication

Develop and manage short to longer term tactical and strategic client and internal initiatives

Align with Client Services strategies understand and support the teams needs educational requirements and mgmt. priorities

Maintain relationships with internal and external Clients understand client needs and gain insight on the need to enhance the support approach provided act as a liaison

Travel may be required domestically or internationally

Possible weekend hours and afterhours on-call support on a rotating basis

Willingness to perform other duties to support team objectives

Additional responsibilities may be assigned as business needs evolve.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
• Minimum of 5 years experience in a customer support role in software financial or information services
• Builds productive relationships across department and functional boundaries
• Advanced comfort level with public speaking
• Detailed knowledge of the fraud industry including trends tools and loss mitigation strategies
• Must be a self-starter with proven abilities in organizational conceptual and logical problem solving
• Proficiency providing consultative support to external customers and identify business needs
• Proven ability to manage assignments that are of diverse scope and complexity and require significant initiative and judgment
• Excellent verbal written presentation and interpersonal skills are required

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Remote Work :

No

Employment Type :

Full-time