Subject Matter Expert with Romanian and English
Subject Matter Expert with Romanian and English
Posted on :
14-06-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Act as the go-to expert on all things related to the project features policies and compliance.
- Monitor customer interactions to ensure quality accuracy and adherence to tone process and regulatory standards.
- Identify gaps in workflows and collaborate with operations QA and training teams to streamline support processes and enhance CX.
- Handle advanced or escalated cases that require deep product knowledge or special handling
- Work closely with product managers compliance teams and IT to relay feedback from customers and push for feature fixes or improvements.
- Provide targeted coaching and side-by-side support to agents to improve accuracy and customer interaction quality.
- Provide any information that a consultant requires to do their job well;
- Help the Team managers monitor the email/chat/voice queues;
- Assist new hires with product and process questions
Qualifications :
Requirements
- Excellent knowledge of Romanian language (C1/C2)
- English language proficiency (B2)
- Previous experience on the same or similar position;
- High school / University degree;
- Strong customer service focus with ability to handle difficult situations with a calm professional manner;
- Ability to show empathy and be persuasive;
- Strong listening skills and good follow up skills;
- Ability to multitask and to make quick decisions;
- Excellent communication skills both written and verbal;
- Precision loyalty organization;
- Willingness to work in shifts and public holidays is a must;
What we offer
- Additional health and life insurance coverage
- Domestic relocation to one of our officess cities
- Generous annual leave
- Food vouchers and various discounts
- Transportation / Utilities allowance
- Competitive salary and clear career progression
- World-class on-the-job training
- Work in a cozy office
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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