Lead a wide variety of research including user interviews co-creation journey mapping usability and concept tests and surveys ensuring that actionable results are delivered and sharedDesign and execute research studies that follow research best practices and methodologiesPresent and communicate research results and recommendations to stakeholder teams and the larger organization when neededCollaborate and share research findings and insights across the organizationProvide guidance and rigor around research methodologies and best practicesDefine relevant metrics for benchmarking and measurement of journeysIntegrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritizationBring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruitUnderstand existing and planned Citi Infrastructure and projects and work on solutions that can be implemented in a timely manner to make measurable impactMentor user researchers and designers doing research to grow and scale research capabilitiesCollaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systemsApply a positive and constructive attitude to all closely with UX Designers to ensure they have all the details they need to generate detailed UX up to date with the latest UX practices innovations and to support new UX starters in the in the wider UX community of in e-commerce/Internet/mobile spaceExperience with agile methodologyFinancial services industry and commercial banking experience
Required Experience:
Senior IC