Process Associate for US institutional Retirement Contact Centre - Remote US

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Associate for US institutional Retirement Contact Centre

In this role you will be responsible for talking to customer and helping them with queries related to retirement benefits which typically includes the following responsibilities.

Responsibilities

Handling customer queries regarding their benefits via phone Requires to take at least 40 60 calls in a day

Demonstrate a solid understanding of various retirement plans such as 401(k) 403(b) 457 and stay updated on relevant regulations affecting the retirement business

Respond to participant inquiries via phone (Primally) and chat regarding their retirement plans including plan details investment options contributions distributions and rollovers.

Assist participants with account maintenance beneficiary updates and plan enrollments. Ensure all transactions comply with plan provisions and regulatory requirements.

Provide participants with information on plan features benefits and investment options. Help them understand their statements and the impact of their investment choices.

Identify and resolve participant issues in a timely and efficient manner. Escalate complex cases to senior team members or supervisors as necessary.

Assist plan sponsors with the administration of their retirement plans including tasks such as contribution calculation non-standard trading participant financial activity and other complex record-keeping functions

Ensure that retirement plans adhere to all regulatory requirements including IRS regulations ERISA guidelines and plan documents.

Address participant inquiries regarding contribution limits eligibility requirements and retirement planning resources

Assist with investment management activities such as fund transfers rebalancing and implementing investment changes.

Communicate with plan participants and other stakeholders to address inquiries resolve issues and provide updates as needed.

Maintain positive relationships with clients and ensure high levels of satisfaction with services provided

Qualifications we seek in you!

Minimum Qualifications

Relevant experience in retirement call center experience

Experience in Customer Service or Call Center

Minimum internet connectivity of 25MBPS and a quiet workspace free of distractions for call center Work from Home Role

Flexibility to work shifts assigned by business based on call center hours of business operation.

Preferred Qualifications/ Skills

Any Graduate

Ability to be flexible and adapt to constantly changing priorities

Proficiency in retirement plan record-keeping systems and Microsoft Office applications.

Strong understanding of retirement plans IRS regulations and ERISA requirements.

Microsoft Office proficiency especially Excel

Quality Lean/Process Improvement knowledge

Ability to work under pressure in a dynamic environment

Thirst for learning! Analytical thinking and ability to learn fast

Ability to be pro-active and to think creatively

Cultural Awareness in a diverse and international environment

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

The approximate annual base compensation range for this position is $20.00 to $22.00 per hour. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Work-from-Anywhere Roles Los Angeles California-based candidates are not eligible for this role

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.