National Accounts Service Delivery Manager
National Accounts Service Delivery Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Oversee proper conduct and ensure strong customer service focus and responsive attitude toward all National Accounts and coworkers
Ensure the team meets customer retention goals
Maintain a standard reporting system of customer information to account contacts and assist in resolution of customer complaints
Establish and maintain relationships with all Brokerage firms to foster organic growth for the entire US operations.
Establish and maintain customer service metrics with monthly reporting to Sr. Director
Manage the National Account Customer Service team through coaching staffing and goal setting
Train new employees on GFLs operating systems service standards etc
Responsible for escalated customer service issues
Assist in development of new national account processes and procedures
Work closely with the National Account Operations Manager to establish and continuously evaluate best practices for procedures
Maintain open communication with the National Accounts Sales team to ensure GFLs highest standard of customer service
Interact with people inclusively by seeking different perspectives and engaging others
Knowledge Skills Abilities and Competencies:
4-year college degree in Communications or related field
3-5 years of experience in customer service management
Combination of education/experience
Knowledge of all Microsoft Office products (Excel Word etc.)
Action oriented and comfortable taking calculated risks to better serve our customers and business
Outcome focused critical thinker with the ability to analyze and visualize to ensure continuous improvement
Maintain a high level of accuracy and detail orientation when producing data and reports
Exceptional Interpersonal verbal and written communication skills
Ability to work efficiently as a part of a team
Possess self-discipline with the ability to effectively prioritize
Maintain strong working relationships with all levels of management and non-management personnel
Ability to represent the company in a professional and positive manner
Demonstrate versatility and resourcefulness when problem solving
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
Manager
Employment Type
Full-Time
