Senior Specialist, Aftersales Technical Training
Senior Specialist, Aftersales Technical Training
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Job Description
Here at Scout Motors were carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.
But Scout is more than just a brand its a legacy steeped in a culture of exploration caretaking and hard work.
The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasnt been around for a while electrifying it digitizing it and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play with vehicles that are equally at home at a camp site a job site or on a Tuesday commute.
At Scout Motors we empower our talented inclusive and entrepreneurial teams to innovate. What makes a Scout employee Someone who is a visionary and a leader who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.
Join us at Scout Motors and be part of shaping the future of transportation. If youre ready to drive change and make history apply now!
What youll do
Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
- Define and coordinate technical career paths and role-specific training journeys across the aftersales organization.
- Design and implement blended learning strategies that combine in-person training virtual classrooms microlearning modules and gamified experiences.
- Oversee the development and structuring of high-quality technical content ensuring consistency scalability and alignment with brand and operational needs.
- Support the evaluation and configuration of a robust LMS platform that meets training needs supports multiple content formats and enables tracking certification personnel status training calendar and user-friendly access across roles among other requirements.
- Ensure that technical training programs are tailored not only for technicians but also for other critical roles such as service advisors warranty analysts and other withing Scout organization.
- Define the tools methodologies and platforms used to create and distribute training content ensuring efficiency effectiveness and continuous improvement.
- Collaborate with internal stakeholders (Technical service Commercial operations and HR) to ensure training supports performance goals and evolving service requirements.
- Supervise and guide a team of technical trainers ensuring consistent delivery ongoing development and alignment with brand standards.
- Develop strategic partnerships with technical schools training centers and educational institutions to build a sustainable pipeline of talent for service operations.
- Coordinate the set up management and operational oversight of regional technical training centers ensuring that are fully equipped properly staffed and align to Scouts training standards and objectives.
Location & Travel Expectations:
- This role will be based out of the Scout Motors location in Columbia SC.
- The responsibilities of this role require attendance in office with in-person meetings and events regularly.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. This role may be temporarily remote if necessary but it is expected to be in office within the next 18 months.
What youll bring
We expect all Scout employees to have integrity curiosity resourcefulness and strive to exhibit a positive attitude as well as a growth mindset. Youll be comfortable with change and flexible in a fast-paced high-growth environment. Youll take a collaborative approach to achieve ambitious goals. Heres what else youll bring:
- Bachelors degree in education Engineering Automotive Technology or a related field; advanced degree preferred
- Minimum 8 years of experience in technical training within the automotive or mobility sector.
- Proven experience leading technical training programs including managing instructors and developing structured career and training paths.
- Deep understanding of blended learning methodologies instructional design and training technologies (LMS platforms authoring tools gamification etc.).
- Experience coordinating training for a variety of technical roles not just technicians.
- Exceptional communication interpersonal and organizational skills.
- Demonstrated ability to drive seamless collaboration and alignment across functions.
- The ability to build and manage partnerships with educational institutions and external training providers.
What youll gain
The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting with an iconic brand at its foundation. In addition Scout provides competitive compensation and benefits to support your physical mental and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides select highlights:
- Competitive insurance including:
- Medical dental vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement jury duty voting time or military leave
Pay Transparency
This is a full-time exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidates skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range $130000.00 - $160000.00
Internal leveling code: IC8
Notice to applicants:
- Residing inSan Francisco:Pursuant to the San Francisco Fair Chance Ordinance Scout Motors will consider for employment qualified applicants with arrest and conviction records.
- Residing inLos Angeles:Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- Residing inNew York City:This role is not eligible for remote work in New York City.
Equal Opportunity
Scout is committed to employing a diverse workforceand is proud to be an Equal Opportunity Employer.Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status disability pregnancyor anyother characteristicsprotected by law.Scout is committed to compliance with allapplicablefairemploymentpractice laws.If you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact
Required Experience:
Senior IC
Employment Type
Full Time
