Retail Sales Associate
Retail Sales Associate
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Job Description
Assist in the daily operations of the shops and provide excellent customer service to visitors.
Responsibilities will include the following but are not limited to:
Retail Operations 90%
- Provide outstanding customer service including the dissemination of product and Museum information to customers and staff
- Process transactions in Counterpoint POS including but not limited to opening/closing registers sales returns department transfers shipping orders store credits gift certificates tax adjustments price changes and selling SAM Memberships
- Perform select operations of SAM Gallery as requested including but not limited to art sales handling original works of art hanging art filing and database related tasks communicating with artists and clients
- Restock sales floor merchandise and supply areas
- Clean and arrange displays as instructed
- Maintain a thorough knowledge of inventory museum membership and shop policies to assist customers
- Unpack shipments as they arrive and store products in stockroom as instructed
- Utilize excellent customer service to proactively assist customers
- Promote good relations with visitors staff and volunteers
Other Duties 10%
- Participate in annual inventory efforts
- Contribute to an institutional focus of delivering exceptional welcoming and inclusive customer servicecreating positive meaningful experiences for all visitors every time
- Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism cultural competency and equity values into SAMs work
WE ARE LOOKING FOR
Required Qualifications
- High school diploma or equivalent combination of education and experience
- One year of experience in retail sales
- Orientation towards providing superior customer service
- Ability to establish and maintain effective relationships with colleagues and visitors
- Proficiency in Microsoft Office Suite Zoom and internet-based research
- Proficiency with point-of-sale systems
- Ability to pass and maintain security background check clearance
Preferred Qualifications
- Three years experience in retail sales
- Experience with retail environments within the Arts & Culture Entertainment or Sports sectors
APPROACH TO WORK
We come together to contribute our unique talents towards connecting art to life. We take our passion for the arts and personal connections to the mission and channel it into our employee visitor and partner experience. We hold with care our impact on the local community the arts and culture sector and beyond. We know were at our best when we create an inclusive and equitable workplace and museum that reflects our plurality. The following are ways we agree to work together they play a essential role in fulfilling our mission.
Be Accountable: Our work is ambitious it requires us to stay organized hold multiple responsibilities maintain an eye for the details and the big picture and consistently deliver exceptional work. We rely on our colleagues when working collaboratively and independently. We practice expert time management are responsible for our commitments and deadlines and proactively communicate when we need extra support. We know being accountable matters its a commitment to care for everyone we work with.
Be Collaborative: We know that the success of the collective is paramount were all working towards a common goal. Our diverse perspectives strengthen our work so we default to inclusion. Were eager to work in partnership cross functionally and create the space for others to contribute to the work.
Cultivate Innovation: Our success is rooted in the creation and adoption of new ideas that make a positive impact. Change is inevitable so we stay open to the possibilities that come with it. We bring a commitment to navigating new circumstances with flexibility adaptability creativity and persistence. Were not afraid to meet the moment taking strategic risks and maximizing resources to create positive change. We lean on each other as we experiment and build new ways of working together.
Bring A Learning Mindset: We know that curiosity and humility are key to our individual and collective growth and ultimately improving our work. We regularly seek new inputs and perspectives that can expand our thinking. When met with something we dont understand we remain open to learning from colleagues and our community. Most importantly when we encounter an inevitable stumble we seek feedback and reflect on how to learn from the experience.
Lift Each Other Up: We practice helping each other be successful by empowering supporting and celebrating the work of our colleagues teams and the institution. An optimistic and inspiring attitude makes our work better for our colleagues our visitors and the broader community were part of. We bring integrity and joy to our interactions with others centering welcoming engaging and inspiring interactions with and within SAM.
WORK SCHEDULE
Due to varying demand hours will fluctuate from week to week Wednesday Sunday. However the needs of the role and support of the department or organization will require evening and alternate work hours as directed by your supervisor. Please connect with your Recruiter or Manager for more information about SAMs current hybrid work policy and expectations. SAMs hybrid work policy is subject to change.
COMPENSATION: $22.76 Per Hour
WORK CONDITIONS
Exposure: Work areas are primarily inside in a climate-controlled environment with light background noise.
Stationary Work: Approximately 100% of time is spent moving around the work area. Extended periods of standing are required.
Communication: Clear and effective verbal and written communication in English with trustees and co-workers is necessary.
Vision: Ability to effectively use a computer screen and interpret printed materials memos and other appropriate paperwork.
Office Work: Ability to effectively and regularly operate a computer keyboard telephone and other office productivity machinery such as copy machines and printers and ability to inspect prepare and use paperwork files equipment and supplies is necessary.
Lifting/Carrying/Pushing/Pulling: Ability to transport up to forty (40) pounds of equipment and supplies.
Working at Heights: The ability to work safely at heights and on ladders is required.
ACCOMMODATION
The Seattle Art Museum will consider reasonable accommodations for employees with disabilities to perform the essential functions/duties of this position. If you would like to request a reasonable accommodation to best enable your success in the role please discuss this possibility with a member of our HR team at emailprotected.
Celebrating difference. At Seattle Art Museum our members visitors and local community come from all walks of life and so do our employees volunteers and interns. The plurality of our identities and experiences strengthens our mission: connecting art to life. Our mission and vision call us to be responsive to a multitude of cultural contexts and lived experiences and as such our Strategic Plan directly addresses the role art plays in empowering and elevating social justice movements and promoting structural change to further equity in our society. SAM is particularly dedicated to racial equity in the workplace because we know that people of color are the most impacted when it comes to both historical and present inequities. We know that equity is not a single fixed destination its ongoing reckoning. As SAM continually strives to be a more inclusive and equitable workplace we are particularly interested in engaging with those who have been historically underrepresented in the museum field. We are dedicated to building a diverse workplace and a sense of belonging for each and every employee because we know our organization is at its best when we celebrate difference.
SAM is an equal opportunity employer. We are an equal opportunity employer and consider qualified applicants for employment without regard to race color creed religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry sensory physical or mental disability genetic information military or veteran status gender identity or expression sexual orientation citizenship or immigration status or other applicable legally protected characteristic. If you need assistance applying for a role due to a disability or additional need please let us know at The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of the role. If you need an accommodation during the application or interview process please contact For candidates we ask that if possible you wait until youre invited to a screen online technical assessment or interview before requesting an accommodation.
We encourage you to apply. We are dedicated to building a diverse workplace and a sense of belonging for each and every employee because we know our organization is at its best when we include celebrate and embrace difference. We encourage you to submit an application even if your experience doesnt feel like a 100% match with the position. We know applying for a job can be intimidating and research tells us that womxn and folks of color are less likely to apply if they dont see themselves meeting or exceeding every single qualification listed. We encourage you to apply even if you feel unsure about whether you meet every requirement in this job post. You could very well be a great fit for this role or others.
Requirements for employment. In order to be employed by the Seattle Art Museum you must reside in the state of Washington. Employment at SAM is contingent upon successful clearing and maintenance of clearance in both a federal and state criminal background check.
Want to learn more If you havent already check out our Careers page for more on working at SAM.
Though wed love to be able to reply to every question that crosses our desk due to the high volume of applications we receive our HR team is unfortunately unable to offer a response to inquiries requesting search status updates inquiries about hiring timeline or requests to be put in touch with directly with the Hiring Team. If your experiences and capabilities are well suited to an open role our Recruiter or the Hiring Manager will reach out directly to schedule an interview. Thanks for your understanding!
Required Experience:
Junior IC
Employment Type
Full-Time
