Multinational Service Expert

Permanent (Hybrid)

London or Chelmsford

At QBE our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

Were on the lookout for a motivated and curious individual to join our team as a Multinational Servicing Expert (MSE). This is a full-time permanent position based in either our Chelmsford or London office.

This is more than just process work- its your chance to be the face of our business working directly with brokers and top-tier clients. Youll be part of something fresh exciting and full of potential with the support and encouragement to grow your career in a collaborative environment where anything is possible.

Your New Role

As a Multinational Servicing Executive youll be the single point of contact for our clients within your defined geographic region coordinating multinational insurance programmes through their full lifecycle - from quote and bind to policy admin and cashflow management.

Youll report into the Multinational Service Manager and collaborate with a wide range of stakeholders including our internal global network team underwriters external partners brokers and clients. Youll also work closely with Producing Underwriting teams on both new business pitches and renewals providing regular updates and solving problems as they arise.

Main responsibilities:

• Collaborate with Producing Office Underwriters to implement and manage complex compliant multinational insurance programmes.

• Liaise with internal teams such as Credit Control and Global Network Managers to ensure seamless programme delivery.

• Coordinate and communicate with Servicing Offices brokers and other stakeholders to maintain programme visibility and alignment.

• Prepare and manage programme documentation including new and renewal information mid-term changes and local underwriting input.

• Provide Underwriters with detailed insights on local servicing costs taxes tariffs and retentions to support accurate pricing.

• Issue clear and accurate instructions to Servicing Offices and manage local policy schedules and reinsurance cession slips.

• Oversee local payments and central collections to maintain a healthy cash position.

• Use appropriate tools to calculate and allocate taxes accurately across premium distributions.

• Monitor and analyse the performance of multinational programmes identifying areas for improvement.

• Support continuous improvement initiatives including peer reviews audits and mentoring colleagues as a subject matter expert.

About You

This is a dynamic exiting role that offers daily variety and the chance to deepen your knowledge of Multinational Insurance. If youre a team player with a desire to learn and grow who builds relationships easily this is the role for you.

Skills youll need:

• Experience in servicing Multinational insurance Programmes from working within General Insurance

• Great understanding of the regulatory and legal aspects of territorial insurance coversand best practice methodologies

• A collaborative mindset with clear and thoughtful communication skillsboth written and verbaland the confidence to ask questions and interpret information effectively.

• A naturally organised approach with the ability to manage your time prioritise tasks and stay focused when juggling multiple pieces of work.

• A curious and analytical way of thinking with great attention to detail and the ability to work through challenges using insight and initiative.