Senior Business Line Liaison (US Bank Card and Retail Card Service)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Senior Business Line Liaison (US Bank Card and Retail Card Service) supports the execution of all risk and governance activities within their designated line of business area of responsibility (LOB). The Sr. BLL serves as the point of contact for key risk and governance activities and coordinates actions responses and documentation for the business in areas of increased risk (inherent and residual) or complexity. The Sr. BLL may providing coaching and oversight for the BLL and may review documentation prepared by the BLL related to areas of increased risk or complexity.

This is a Remote career opportunity however must be able and willing to travel if needed.

Monday-Friday 8:00am to 5:00pm Eastern Standard Time

Depth & Scope:

• Acts as the point of contact for the Line of Business areas of responsibility (LOB) for any potential self-identified findings and document the control breakdown and root cause and communicate to relevant parties; In addition to drafting the documentation responsibilities may include a review of documentation from Business Line Liaison (BLL) for areas of increased risk or complexity
• Acts as the point of contact for the SSG&C Audit/Exams and remediation team for any key information actions responses or remediation required by the LOB; Leads or oversees the coordination with the LOB to fulfill these requests or for other tasks as required depending on risk and complexity
• Drafts and/or reviews action plans for all issues and findings within LOB
• Oversees the completion of all closure activities to ensure all action plan deliverables are met and document the remediation implemented by the business and provide any necessary guidance or conduct any necessary activities for the LOB and review documentation from BLL for areas of increased risk or complexity
• Prepares or reviews all closure packages or required templates for all findings and issues in the LOB get LOB approval and submit to 1B SSGC
• Acts as the point of contact for the LOB for any potential incidents/events and notify or engage the Operational Risk and Framework Execution Pillars of the 1B (SSG&C) as needed
• Coordinates the fulfillment of any requests by an Examiner Auditor or other requestor working with the LOB drafting commentary or other deliverables as required and for areas of higher risk or complexity potentially reviewing drafts documented by the BLL
• Acts as a point of contact for any potential issues from exams reviews or other testing to ensure LOB management is aware and participate in the information gathering and discussions on the finding
• Supports the LOB BCP ensure the plan is up to date in line with the risk appetite and all annual activities are completed as required
• Assists the LOB in identifying process impacts and change requirements related to regulatory projects managed by the Compliance Regulatory Office and overseeing or providing support to the BLL for areas of higher risk or complexity
• Acts as the point of contact for the 1B QC testing team and provide responses to address 1B QC testing questions remediation or other actions as required coordinating those responses with the LOB and review documentation or responses prepared by the BLL for areas of higher risk or complexity. Including but not limited to Compliance ORM and RCR Credit findings
• Serves as the primary representation at the QC Weekly status report meeting for LOB area of responsibility to discuss all failures and determine if an issue needs to be opened and potentially join in other weekly status report meetings for issues of high risk or complexity
• Oversees the completion of any required change management forms (including the CRA PIA and DIA) and support the change management initiatives as needed for areas of responsibility and review forms prepared by the BLL for areas of higher risk or responsibility
• Provides support for any Policy and Procedures as required in partnership with BMG
• Supports other processes or deliverables for SSG&C on behalf of the LOB including but not limited to: EUCs Models and Vendor Management as needed
• Provides coaching and guidance to BLL as needed as well as escalation to the Relationship Manager as needed

Education & Experience:

• Bachelors degree and/or equivalent experience
• 7 years of Business Line Experience in Bank Operations
• Strong understanding of risk & controls in high risk areas and complex business environments
• Experience with Excel & Microsoft Office Products is preferred
• Experience writing action plans preferred
• Able to work in a constant changing work environment is preferred
• Experience drafting Risk & Control documentation including but not limited to: Issue responses action plans issue summaries or other audit or regulator commentary
• Project management experience to manage multiple requests and projects
• Strong communication skills both written and verbal including with executive management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.