Financial Eligibility Trainer
Financial Eligibility Trainer
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Job Description
AHCCCS
Arizona Health Care Cost Containment System
Accountability Community Innovation Leadership Passion Quality Respect Courage Teamwork
The Arizona Health Care Cost Containment System (AHCCCS) Arizonas Medicaid agency is driven by its mission to deliver comprehensive cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.
AHCCCS employees are passionate about their work committed to high performance and dedicated to serving the citizens of Arizona. Among government agencies AHCCCS is recognized for high employee engagement and satisfaction supportive leadership and flexible work environments including remote work opportunities. With career paths for seasoned professionals in a variety of fields entry-level positions and internship opportunities AHCCCS offers meaningful career opportunities in a competitive industry.
Come join our dynamic and dedicated team.
Financial Eligibility Trainer
Division of Member and Provider Services (DMPS)
Address:801 E. Jefferson Street Phoenix AZ 85034
This position has the potential to work from a Virtual Office (VO) setting or may Telecommute based on the needs of the unit and at the discretion of leadership.
Salary: $52228
Grade: 21
First Review of Resumes: June 17 2025
This position will design develop and facilitate training classes and material for staff who make or support eligibility determinations; maintain a Learning Management System; prepare and publish a variety of program related correspondence regarding policies procedures and system updates; maintain documents and data on network drives SharePoint and Google; work with other outside vendors and IT staff. Statewide travel may be required.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Major duties and responsibilities include but are not limited to:
Develop engaging materials for use in computer-based training modules webinars videos and classrooms. Materials include lecture outlines storyboards and guides exercises games tests surveys guides demonstrations announcements or handouts and other items as necessary.
Plan and design training curriculum for formal and informal training to be utilized by DMPS and external organizations on financial medical and/or provider eligibility policy procedures and related supporting topics.
Facilitate or coordinate virtual classes in-person classes and other events to support eligibility policy procedures and systems. Work with DMPS to standardize work processes and knowledge.
Research compile and analyze data for training and division projects from sources including learning management systems policy clarification requests quality assurance reviews surveys tests agency data and AMS metrics. Apply results to improve training strategies and methods AMS goals and support systems.
Lead contribute to and/or participate on policy procedure wordsmithing Arizona Management System (lean) and system development/enhancement teams.
Knowledge of:
Adult learning theories and principles
How to plan create and facilitate computer- based and classroom training programs
Technical writing
Graphic design and multimedia principles
Federal and State rules and regulations governing the Medicaid (Title XIX) and CHIP (Title XXI) programs
Needs assessment methodology research techniques and data collection and analysis
SharePoint Excel and Word
Arizona Management System and lean concepts
Eligibility related systems including Health-e-Arizona Plus PMMIS and APEP
Development software including Adobe Captivate Adobe Premiere Adobe Photoshop and Adobe Acrobat
Project development organization and prioritizing
Skilled in:
Effectively communicating by writing speaking and interpersonally interacting with others
Listening and providing feedback
Analytics: Capable of interpreting evaluating researching and problem solving
Organizing materials thoughts work and assignments
Prioritizing work
Computer systems and applications
Curriculum development and design techniques
Interviewing techniques both financial and medical
Graphic design and multimedia skills
Ability to:
Lead negotiate make decisions and meet deadlines and specified goals using discretion and good judgment
Identify and troubleshoot problems and computer issues
Plan and conduct computer-based and classroom training programs
Create visually engaging material
Operate a variety of office equipment such as computer systems and software to access input review and analyze information
Research interpret and evaluate
Arizona Drivers License
Minimum: Two or more years experience training adult learners as a full time trainer responsible for instruction and group/team facilitation OR two years in a Medicaid program. Bachelors degree in visual communications graphic design adult learning or related field would substitute for experience.
Preferred: Bachelors degree in visual communications graphic design adult learning or related field; or three years of experience in adult learning technical writing and/ or graphic design; computer assistance; management and project development; and data or situational analysis; or 3 years of experience in a Medicaid program.
Successfully pass fingerprint background check prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R.12.)
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves - Bereavement civic duty and military.
A top-ranked retirement program with lifetime pension benefits
A robust and affordable insurance plan including medical dental life and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities
By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for life-long income upon retirement.
Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).
Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Tax-deferred retirement investments through payroll deductions.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Employment Type
Full-Time
