Team Leader - AR Collections NA

Avantor is looking for a dynamic forward-thinking and experienced Team Lead who will be responsible for carving out various strategies along with the team members to ensure the past due trending on the portfolio in charge is kept in good standing by collecting cash.

This role will be a full-time position based out of our Coimbatore India office. The job involves managing and guiding a team of A/R Collections team. The key role is to resolve customer disputes over receivables more effectively arrange customer meetings work with various internal teams and streamline customers accounts receivable processes by providing resolution to the issues. The work includes a combination of voice and non-voice follow-up with internal and external teams.

What were looking for

• Experience: 3 years of Experience in Accounts receivable Collectionswith Team Handling
• Should be Flexible to work night shifts and working from the office

How you will thrive and create an impact

• Lead a team of collections analysts and prioritize the portfolio based on various worklists and ensure timely cash collections based on the credit term extended to the customers. Guide the team and enable to achieve and exceed the set target.
• The role involves engaging in problem-solving exercises and fixing root cause problems related to AR aging and fixing recurring issues.
• Contacting and working together with billing team cash applications problems warehouses and vendors for stock check stock adjustment return initiation Proof of delivery credit release etc as per escalation matrix
• Liaising with internal Avantor teams like Pricing Sales CMD Customer service AP B2B Cash Applications in order to resolve the dispute case and prevent the recurrences of similar errors
• Root cause and trending analysis of disputes suggesting and implementing corrective and preventive measures
• Manage day-to-day activities with the team.
• Respond to customers on any process related queries and manage stakeholder/customer escalations.
• Perform quality check on the A/R follows and other established metrics of the process
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs.
• Tracking and maintaining metrics for a variety of data includes attendance productivity etc.
• Develop processes to improve productivity and quality of the team
• Participate in the new pilots projects & work towards proper transition of knowledge to team and participate in other strategic initiatives
• Assume responsibility for staff training and education as well as career development
• Identify and present solutions for process improvements

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation