Assistant Vice President ,â¯Insurance Operations Lead
Assistant Vice President ,â¯Insurance Operations Lead
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
We are inviting applications for the role of Assistant Vice President Insurance Operations Lead
In this role You are encouraged to drive team performance ensuring daily service level metrics are met while maintaining a high level of accuracy providing mentorship and development to your direct reports and meeting defined quality customer experience and efficiency requirements.
Responsibilities
Drive transformation projects from operations digital asset implementation standard methodologies framework case studies benchmarking for making processes more efficient and effective
Effectively engage with customers to understand and address customer pain points
Provide direction and mentorship to the operations team for delivery of goals promote a learning culture and build a solid team
Align to customer goals and deliver on commitments consistently
Foresee risks be proactive and predictive while developing mitigation plans
Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business and drive revenue growth.
Qualifications we seek in you!
Minimum qualifications
This will be Operating Leader position in Insurance Vertical.
Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims.
Ability to prioritize and manage effectively across many competing and concurrent tasks
Ability to manage multiple geographies and understand the cultural nuances
Ability to manage through indirect authority and matrixed organization structures.
Strong negotiation facilitation and influencing and consensus building skills
Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
Ability to work with all levels of the organization
The Individual should have exposure/experience to systematically evaluate business opportunities the ambitious attitude to build on existing capabilities
Leverage lean six sigma framework to drive continuous performance improvement
Implement appropriate mechanisms to identify understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation
Preferred qualifications
Masters in any stream except technical
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
