Client Tech Support Engineering - Professional I

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a great Client Tech Support Engineering - Sr Professional do

As a Client Tech Support Engineering - Sr Professional I you will have an exciting and unique opportunity to provide client support to are bank and/or credit union clients. Accurate and timely work in this job is vital to our clients as it can make or break the relationship our clients have with their customers. Associates who are successful in this position will experience great job satisfaction and fulfillment in their day-to-day customer interactions as they help our client achieve their goals and learn the nuances of core platforms and products.

Essential Job Responsibilities:

2nd tier support for clients and associates; escalation contact for internal associates and clients.
Answer incoming client inquiries - phone calls cases etc.
Under limited supervision troubleshoot diagnose and resolve complex functional technical and/or operational problems.
Serve as a subject matter expert (SME) for majority of products within a designated domain; identify and resolve all issues presented for all products in designated domain.
Mentor and coach other associates; train new associates.
Assist in leading and taking action during change initiatives.
Effectively communicate and escalate complex issues to Product Development and other SMEs.
Represent Client Services in project meetings.
Provide consultative support to high-value clients.
Attain an in-depth knowledge of all products within a designated domain as well as other Fiserv products that interface.
Understanding of technical troubleshooting approaches tools and techniques and ability to anticipate recognize and resolve technical (hardware software application or operational) problems.
Obtain business-relevant external certifications e.g. Six-sigma Situational Leadership third-party product certifications
Participation in high-profile pan-Fiserv company initiatives
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Basic Qualifications for Consideration:

High school diploma required
Minimum 4 years of customer service or banking/financial services experience required
Intermediate proficiency with PC/Windows related software (MS Office) required
Preferred Skills Experience and Education:

Experience working in banking or financial services industry preferred
Bachelors or Associates degree highly preferred
Knowledge of Account Processing or Banking Core system is a plus
Excellent verbal and written communication skills
Ability to spend majority of the day engaged in telephone discussion with customers
Excellent interpersonal skills including ability to maintain professional presence at all times
Ability to interface with all levels associates and managers for both internal and external customers
Must be able to work in a fast-paced environment with daily processing efficiency requirements
Skills Knowledge & Abilities

Client Focus: Customer-oriented approach to handing client calls/cases (via phone e-mail or case). Advanced understanding of client expectations. Leads efforts to resolve issues for high profile/sensitive clients without support.
Communication Skills: Advanced written and verbal communication skills. Advanced interpersonal skills. Ability to handle escalated conversations with appropriate stakeholders throughout the organization. Openly share knowledge and insights with team members.
Results Orientation: Leverages time in a manner that increases effectiveness. Executes more than one activity or task simultaneously and delivers on individual and assists with team performance targets/expectations. Consistent accuracy and attentiveness to detail without supervision.
Leadership: Exhibits capability of positively influencing clients outside stakeholders and other associates. Inspires and leads by example serves as mentor/coach. Trains new associates. Assist

Salary Range

These pay ranges apply to employees in New Jersey New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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