Service Technician, Fort Wayne, IN
Service Technician, Fort Wayne, IN
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
Due to our recently-announced acquisition of Grover Charitable Gaming ( Light & Wonder ( is growing our team to deliver the best games culture and results in the industry. This new business will expand Light & Wonders (L&W) cross-platform leadership as the premier developer of games across Gaming Social iGaming and Charitable Gaming channels. Grover Gaming is already a high-performing culture-first organization and we are excited to unlock L&Ws deep portfolio of content that we know will exceed customer and player expectations
SUMMARY:The Service Technician will perform preventive maintenance to all machines to ensure they are functioning accurately. The Service Technician will be responsible for troubleshooting and repairing games and associated systems when malfunction occurs.The role will require daily travel throughout a designated territory in and surrounding Fort Wayne Indiana.
QUALIFICATIONS:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
RESPONSIBILITIES:
Understand and embody the companys Mission Vision and Values acting as an ambassador for these principles.
Travel to locations performing various functions and tasks.
Perform basic troubleshooting techniques on the main components of a cabinet i.e. bill acceptors printers monitors logic box etc.
Replace all broken parts i.e. bill acceptors printers monitors logic box etc.
Operate hand tools soldering equipment electrical test equipment and other equipment as needed.
Troubleshoot point of sale and/or server issues i.e. no internet connection IP address conflicts install a printer and set as default etc.
Frequently move machines weighing in excess of 400 pounds.
Perform all preventative maintenance on each type of device.
Properly complete work orders to record repairs and service.
Setup and configure the router for a location.
Properly wire a location so that there are no loops.
Assign static IP addresses to game terminals routers servers and POS.
Provide exceptional service to our guests and employees.
Perform other duties as assigned.
Qualifications
1 year(s) experience with Basic Networking is preferred.
1 year(s) experience in Customer Service.
An understanding of basic Windows commands (how to access Control Panel how to change IP settings etc.)
Excellent oral and written communication.
Ability to manage tasks independently.
100% daytime travel required.
#LI-JM2
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.
Required Experience:
IC
Employment Type
Full-Time
