Digital Coordinator
Digital Coordinator
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Job Description
Heres your chance to join our award-winning agency ICF Next. Were searching for our next Digital Web and App Coordinator to support local government clients. Youll make a real impact working with clients to address their web and app needs solve key their key issues drive change and grow our business.
As our next Digital Web and App Coordinator you will play a crucial role in enhancing our clients digital presence and ensuring a seamless user experience for their customers. You will project manage and optimize our clients website and mobile app analyze performance metrics and collaborate with cross-functional teams to drive digital projects to success.If you are a strong digital communicator by nature driven by deadlines and have a keen eye for details wed love to talk to you. If your work experience includes knowledge of the transportation sector then you just may be who were looking for.Learn more about us at ! .
Key Responsibilities:
- SEO and Analytics:Optimize web and app content for search engines to improve visibility and search rankings. Monitor performance metrics and provide insights for continuous improvement.
- Website and App Management: Project manage and assist with updates to websites and apps. Monitor performance metrics and provide insights for continuous improvement.
- User Experience (UX):Ensure a seamless and intuitive user experience across all digital platforms. Conduct regular usability testing and gather user feedback to inform design and functionality improvements.
- Project Coordination:Coordinate digital projects from inception to completion working closely with cross-functional teams to meet deadlines and achieve project goals.
- Technical Support:Troubleshoot and resolve technical issues related to the website and app. Provide support to users and internal teams as needed.
- Compliance and Accessibility:Ensure all digital content complies with industry standards including accessibility guidelines and data privacy regulations.
Basic Qualifications:
- Bachelors degree or comparable experience required.
- 3 years of experience in website and app management including experience with Jira and WordPress.
- Candidate must be located in Raleigh NC or the surrounding area (within a commutable distance of the client office)
Preferred Qualifications:
- Experience within or understanding of the local players in the Research Triangle regional transportation sector is a plus.
- A focus on service responsiveness and superior client service.
- Experience working collaboratively with a digital and creative department to conceive create and deliver outstanding digital communications is a plus!
- Experience collaborating with cross-functional teams to develop effective local marketing campaigns with measurable results.
Professional Skills:
- Excellent verbal interpersonal and written communication skills.
- Strong organizational skills and attention to detail.
- Responsive and open to feedback.
- Strong analytical problem-solving and decision-making capabilities.
- Superior interpersonal skills including courtesy professionalism and a cooperative attitude.
- Creative thinker with innovative approach to problem solving.
- Proficiency in MS Office Applications (Word PowerPoint Outlook Excel).
- Knowledge of marketing analytics platforms such as Google Analytics.
- Ability to be flexible to handle multiple priorities.
Location: This role is based in Raleigh NC with an expectation to work onsite at the client office 4 - 5 days a week.
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$73722.00 - $125327.00N Carolina Client Office (NC88)Required Experience:
IC
Employment Type
Full-Time
