Sr Manager, Enrollments
Sr Manager, Enrollments
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Salary Not Disclosed
1 Vacancy
Job Description
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a SaaS plus model and we support over 20000 aircraft on our maintenance tracking platform and over 31000 engines on our engine health monitoring platform. Additionally CAMP provides shop floor management ERP systems to over 1300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001 to over 1600 employees in 14 locations around the world.
CAMPs relationships with business aircraft manufacturers aircraft maintenance facilities and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.
CAMP is an exciting company to work for not only because of its future growth prospects but also because of its culture. Smart motivated people who want to take initiative are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio.
Job Summary:
The Sr. Manager of Enrollments is responsible for leading a diverse team of Enrollments Analysts and Operations Specialists in all aspects of enrollments services delivery. The Sr. Enrollments Manager takes an active role championing the customer experience by assuming full accountability for the execution management and reporting of key business performance measures in the enrollments space. In addition the Sr. Enrollments Manager is expected to drive key business initiatives across their team as well as the broader organization to promote business vision and cohesion.
Responsibilities:
Provide leadership direction and execution of the strategic vision of CAMP AHM enrollments and drive key infrastructure and organizational initiatives.
Translate executive enrollment strategy and vision into an enrollment roadmap and project plans; maintain overall responsibility for the management of daily enrollment team cohesion and processes.
Develop and implement strategies to meet team and organizational goals; focus on efficiency and enrollment excellence; constantly identify opportunities to automate and innovate.
Leverage data and insights to identify opportunities and analyze issues to improve the speed quality efficiency and effectiveness of existing enrollment processes with an emphasis on customer experience.
Motivate and coach employees towards enrollment excellence setting overall performance goals and expectations providing training and development opportunities.
Demonstrate effective employee communication create and conduct effective performance management plans.
Maintain a deep understanding of enrollment and service processes relevant technology and a customer-centric mindset in all aspects.
Challenge and support team members and internal/external service partners / customers to meet defined service level agreements and quality standards as well as identify improvement opportunities.
Manage relationships with internal/external partners and customers ensuring an escalation level and if necessary arbitration in the event of significant performance deviations.
Monitor overall customer support and satisfaction; propose and implement action plans with relevant stakeholders to improve and/or sustain service standards.
Undertake periodical account reviews maintain and report on established operational metrics and service levels.
Demonstrate an analytical data-driven approach to making decisions evaluating issues and developing solutions.
Support product owners and relevant departments in improving customer experience with innovative ideas studies and feedback from customers.
Collaborate closely with operational managers across CAMP to standardize enrollment processes to provide improved and sustainable customer service to CAMP customers.
Other managerial duties as needed/required.
Requirements:
Bachelors degree and/or 5 years of relevant experience; preferably in aviation industry
Proven success in managed services; aviation and aircraft management industry experience are preferred
Previous experience in successfully managing a large team in a fast paced and dynamic environment.
Prior experience in strategic/project/Lean management and business development.
Expert knowledge of process optimization methods
Customer focused mentality - relentlessly driving the customer centric operation
Problem solving - strong analytical and numerical skills ability to translate data into operational management decisions
Manage complex problems / data into simple insights and communicate them effectively
Strong attention to detail organizational and multi-tasking skills are a must
An exceptional listener who hears the details of customer feedback; proven ability to listen extrapolate information and analyze to effectively provide solutions to the customer
Ability to effectively learn technical products services and solutions and readily apply new knowledge; ability to quickly grasp technology platforms and help others embrace behavioral change
Experience working with all levels of an aviation organization
Set and continually manage project expectations with team members and other stakeholders
Strong written and verbal communication skills
Ability to travel as required (25%)
Ability to work flexible hours as needed
CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer vets/disabled
CAMP is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please contact
All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or protected veteran status EEO
Required Experience:
Manager
Employment Type
Full-Time
