Butler, PRE OPENING
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation coordinating with the front desk to prepare the VIP rooms checking the room key and briefly double checking if every detail is up to the guest expectation and request coordinate with front desk to escort early arrivals be present upon the guests check in to anticipate the guests needs complete the butler flags which were put into local systems by the reservation sales and other departments and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms work closely with the Guest Services and Engineering departments on requests pick up laundry request from guests follow up on laundry delivery and return laundry to the guest promptly.
Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance; and stand sit or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Butler Services
- Coordinate with the front desk to arrange for VIP arrivals include room preparations meeting guests at check-in and escorting guests to their rooms.
- Deliver food beverages and other requested items to guests in suites.
- Address any guest needs noted on the reservation by the reservations sales or other teams.
- Coordinate with Guest Services and Engineering to meet special guests needs.
- Coordinate laundry services for guests as requested coordinating pick-up and delivery of items as needed.
- Complete room inventories and keep inventories appropriately provisioned as appropriate.
Guest Relations
- Thank guests with genuine appreciation and provide a fond farewell.
- Address guests service needs in a professional positive and timely manner.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Engage guests in conversation regarding their stay property services and area attractions/offerings.
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
