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You will be updated with latest job alerts via emailThis position under the general direction of the Associate Director Professional Services is responsible for the overall direction coordination quality and output of employees that provide implementation and project support for our award-winning K-12 solutions. This position ensures that our employees provide world class implementation and project support with a strong focus on our clients designed to maximum customer satisfaction while reaching our target goals. This position drives process improvements while motivating others to accurately analyze and resolve product-related issues. This position will interact with customers via telephone and/or written internet based communication and will be responsible for driving customer satisfaction. Additionally this position will provide leadership and guidance to evolve our Services teams while supporting new and existing services and solutions for a wide range of customers.
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be considered for and to perform this job successfully an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Qualifications include:
8-12 years prior experience in a client services role
5-7 years prior managerial experience
Proficient in Microsoft Office suite
Previous CRM experience required
Prior experience in an implementation environment
Excellent attention to detail and time management skills
Excellent change management skills
Excellent oral and written communication skills
Excellent customer service and conflict resolution skills
Superior trouble shooting and analytical skills
Ability to lead and coach employees
Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
Bachelors degree or equivalent work experience
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing
Required Experience:
Senior Manager
Full-Time