Member Experience Coach

Remarkable people; remarkable career.

Are you ready to rediscover remarkable and make a positive impact on peoples lives At GMHBA every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years weve been dedicated to serving the community and as a result have become one of Australias leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections embrace individuality and maintain a supportive performing culture. GMHBA offers a flexible workplace a community-focused culture and a great regional lifestyle

About the Role:
GMHBA is seeking a Member Experience Coach to provide real-time product system and process support to Member Experience Sales & Retention and Membership Advisors. This role includes coaching facilitating workshops and contributing to process improvements to enhance member experience quality and compliance outcomes.

Key Responsibilities:

• Provide real-time support and coaching to advisors across digital and voice channels.
• Identify knowledge gaps and support learning initiatives.
• Assist with process improvements documentation proofing and administrative tasks.
• Ensure compliance with company policies and regulatory requirements.
• Maintain positive relationships with internal teams and external stakeholders.
• Promote health safety and wellbeing in the workplace.

Why Join GMHBA

At GMHBA were all about teamwork growth and making a real difference for our members. Youll be part of a friendly supportive crew that values your ideas and helps you build your career while doing meaningful work.

About you

As the ideal candidate youll need to demonstrate the following skill and experience:

Mandatory

• Broad experience working in a Contact Centre and/or Retail environment
• Understanding of PHI Products and experience working in PHI Industry
• Demonstrated ability to operate a broad range of computer packages and to quickly pick up new systems.
• Strong focus on delivering quality outcomes for members
• Excellent communication skills
• Committed to continuous improvement
• Proactive self-motivated and works on own initiative including planning and organizing own workload
• Intermediate skills in Microsoft Word & Excel
• Experience across all brands (GMHBA frank)

Highly desirable

• Previous experience working in a QA team
• Experience working in an Agile environment
• Experience in experiencing and delivering technical coaching

If you believe you would be a great fit but dont quite tick all the boxes we encourage you to apply.

Lets get started.

Submit your application online today. Applications closes on Wednesday25^th June 2025

If you have any questions about this position or the recruitment process please reach out to the careers team at

At GMHBA we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true authentic selves. It allows us to be more reflective of our community have a range of perspectives and better support our customers members and patients. We encourage candidates with diverse backgrounds experiences perspectives and beliefs to apply for this role.

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