Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
- Compute bill collect payment and make change for guests.
- Make confirm and cancel reservations via all communication avenues.
- Post charges such as room food liquor or telephone to guest bill if interface is inoperable.
- Make reservation transportation or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
Requirements
Requirements
Skills to be successful in the role would include:
- Knowledge of OnQ operating system a plus!
- Must have a comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Attend required meetings.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Relevant training and experience and additional education preferred.
- CPR and first aid training preferred but can be trained.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
