Client Services - Senior Manager
Client Services - Senior Manager
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Qualifications
Intermediate to advanced knowledge of Excel Salesforce CRM Salesforce Service Cloud Google Suite and Quantitative Modeling
Experience in managing international teams
Hands on experience with Process Improvement and Project Management
Driven to self-improve and extend spheres of knowledge and influence
Practical and action-oriented
Ability to sell and be persistent and aggressive inspire and persuade people
Willing to work long hard hours weekends
Ability to travel up to 50% of the time
Standing and sitting for sustained periods of time at least 50%
Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading
Responsibilities
In addition to client success you will play a direct role in the operational growth change and innovation of the business with strategic initiatives
Manage one or two strategic campaigns and as needed non-strategic accounts both new and existing through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams performance
Manage regional office responsibilities
Client Management (30%): Conducts weekly/monthly/quarterly business reviews
Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams
Conducts face-to-face meetings with clients wherever they are to effectively manage the accounts. With the ultimate aim of becoming a trusted partner for clients. Understanding their needs desires and what is important for them to succeed
Financial Management (25%): Achieves annual top-line revenue generated by campaign as forecasted gross margin % month/month as forecasted by finance
Grows headcount revenue and margins on accounts
Communication (20%): Able to charm and influence people across the world
Provides actionable feedback for improvement/course correction internally and externally
Comfortable influencing across teams/stakeholders
Professionally presents to groups and 1/1 and hosts engaging client visits
Operational Management (15%): Demonstrates an attitude where they roll-up-their-sleeves and handle issues that arise
Achieves expectations for their teams contribution to the Contractual KPIs for each account
Reaches the Customer Satisfaction Score of 8
Responsible for the administration of internal/external reporting requirements
Strategic Management (50%): Strategizes with clients to ID opportunities for growth
Leads internal team to ensure we have focused on long and short-term objectives
Identifies risks and provides solutions that allow for innovation and change
Brainstorms with management/peers for best practices
Continuously drives performance enhancement and drives real value initiatives for client regarding client needs
More job highlights
Full description
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies being ready to handle any challenge in a moments notice mastering consistency in an ever-changing world - thats what it takes to get there. If thats something you want to be a part of apply today!
Want to be part of a company that is changing the game for some of the worlds most notable brands and disruptive companies We thought so.
The Client Services position is Remote but preferred in the area of a TaskUs Site. In every instance you will be supporting todays fastest growing disruptive companies to scale their domestic and international operations. Every campaign is different challenging and ultimately rewarding as you monitor your teams growth. In addition to client success you will play a direct role in the operational growth change and innovation of the business with strategic initiatives. You will impact and witness first hand the companys annual revenue goals of 100% revenue growth year after year.
At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance and were proud to say that we have a talented and motivated team along for the ride. If youre looking for a new challenge or just want to be a part of something historic join us. Lets change the way the world works.
Responsibilities (including but not limited to):
Manage one or two strategic campaigns and as needed non-strategic accounts both new and existing through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams performance.
Client Management: Conducts weekly/monthly/quarterly business reviews. Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding client needs. Conducts face-to-face meetings with clients wherever they are to effectively manage the accounts. With the ultimate aim of becoming a trusted partner for clients. Understanding their needs desires and what is important for them to succeed.
Financial Management: Achieves annual top-line revenue generated by campaign as forecasted gross margin % month/month as forecasted by finance. Grows headcount revenue and margins on accounts. As needed lead contract negotiations during the lifecycle of the contract.
Communication: Able to charm and influence people across the world. Provides actionable feedback for improvement/course correction internally and externally. Comfortable influencing across teams/stakeholders. Professionally presents to groups and 1/1 and hosts engaging client visits.
Operational Management: Demonstrates an attitude where they roll-up-their-sleeves and handle issues that arise. Achieves expectations for their teams contribution to the Contractual KPIs for each account. Reaches the Customer Satisfaction Score of 8. Responsible for the administration of internal/external reporting requirements.
Strategic Management: Strategizes with clients to ID opportunities for growth. Leads internal team to ensure we have focused on long and short-term objectives. Identifies risks and provides solutions that allow for innovation and change. Brainstorms with management/peers for best practices. Continuously drives performance enhancement and drives real value initiatives for clients.
Skills:
Intermediate to advanced knowledge of Excel Salesforce CRM Salesforce Service Cloud Google Suite and Quantitative Modeling.
Experience with other CRM customer service technology and cloud-hosted telephony a plus.
Qualifications/Requirements:
Bachelors Degree (preferred)
6 years experience in a consulting and/or account management role experience in managing customer care call centers and/or back office operations preferred
Experience in start-ups or high growth companies preferred.
Experience in managing international teams.
Hands on experience with Process Improvement and Project Management
Driven to self-improve and extend spheres of knowledge and influence.
Practical and action-oriented.
Ability to sell and be persistent and aggressive.
Must be able to inspire and persuade people.
Willing to work long hard hours weekends.
Ability to travel up to 50% of the time.
Standing and sitting for sustained periods of time at least 50%.
Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
About TaskUs
TaskUs provides next-generation customer experience that powers the worlds most disruptive companies through the partnership of amazing people and innovative technology.
We provide a Ridiculously Good strategy business process optimization revolutionary technology and the best talent to deliver transformational digital scale.
Our people are at the heart of everything we do. We embrace a culture that fosters a best-in-class employee experience. Its no wonder we have been named as one of the Best Places to Work by the LA Business Journal.
TaskUs has been recognized on the Inc. 5000 Fastest Growing Private Companies in America list the past five years and The Los Angeles Business Journals 100 Fastest Growing Private Companies the previous three years. TaskUs is headquartered in Santa Monica California with operations across the United States Latin America and the Philippines.
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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