Associate, Client Support
Associate, Client Support
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Job Description
About the Role:
Grade Level (for internal use):
07The Team:
Client Support is a global team based in Mumbai Ahmedabad and New York that provides support to investment professionals on the Visible Alpha platform.
Team members gain in-depth industry knowledge read research reports and models and develop technical skills. In addition they work with different teams within the organization across various functional areas such as Sales Success Technology and Content. We value excellence in our work open communication and effective collaboration
Responsibilities and Impact:
Serve as an integral member of our global Commercial team by providing client support throughout the client lifecycle beginning with the onboarding process.
Become a domain product and workflow expert allowing you to manage issues around data and application logic that require deep investigation.
Communicate effectively and professionally with internal and external
stakeholders to promptly resolve questions and issues across all Visible Alpha
products.
Escalate product technical and data issues to relevant departments with
sufficient information on time
Create and maintain documents to track internal processes.
Provide ongoing feedback to Product and Development teams to help build
scalable solutions for clients.
What Were Looking For:
Basic Required Qualifications:
1-2 years of industry experience in a SaaS environment.
Passion for client service domain. Understanding of Global Financial Markets and companys financial statements.
Bachelors degree in Business Finance Economics Accounting or Engineering is highly preferred.
Excellent interpersonal and communication (written and verbal) skills with the
ability to communicate successfully across multiple audiences.
Strong analytical and troubleshooting skills you are passionate about problem solving and can think critically multi-task and succeed in high-pressure
environments
Additional Preferred Qualifications:
Masters Degree in Business or Finance is preferred.
A good team player with the ability to work on their initiative.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON203 - Entry Professional (EEO Job Group)
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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