Institute Operations Manager – Neuro Rehab

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Competitive

Hours: Monday to Friday 9am - 5pm (37.5 hours per week)

Location: 40 Grosvenor Place London SW1X 7AW

Contract: Permanent Full-time

Cleveland Clinic London is organised into eight clinical institutes each led by a Clinical Institute Chair responsible for setting the clinical strategy for the institute and assuring the services within their remit in alignment to the hospitals strategy.
These institutes include:

• Neurological
• Heart Vascular & Thoracic
• Digestive Disease
• Integrated Surgical
• Medical Specialties
• Primary Care
• Integrated Hospital Care
• Diagnostic Services Institute comprising Imaging Services and Pathology & Lab services.

What are we looking for

Cleveland Clinic London is seeking an Institute Operations Manager to support our growing Rehabilitation Service a key part of the Neurosciences Institute. This service led by top UK rehabilitation consultants delivers specialist care for complex conditions including stroke brain injury polytrauma spinal cord injury rehabilitation after amputation neurodegenerative and neuromuscular disorders and care for unconscious and minimally conscious states.

The Institute Operations Manager will work in partnership with the consultant Clinical Lead for Rehabilitation to set the operational governance for the service to ensure performance across quality financial and strategic goals. Acting as the key point of contact for consultants clinical teams (including therapies and nursing) and administrative functions (Finance IT HR Access) you will play a vital role in day-to-day operations and future service development.

Youll support the Clinical Lead for Rehabilitation working with the Business Development & Commercial teams in engaging with potential referrers identifying and executing on opportunities to grow the business. The role will also be involved in developing and implementing service improvement and supporting specific projects e.g. external accreditations.

What makes us different

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.

What will your duties include

• People management: Collaborate with different professional teams to ensure high-quality and safe service delivery. Depending on experience Institute Operations Managers may take on formal line management responsibilities or these may sit with other individuals.
• Proactive issue resolution: responsible for proactively identifying and resolving issues which may impact services delivered within their Institutes at any Cleveland Clinic London facility including outpatient inpatient or administrative services.
• Scheduling: Ensure efficiency and productivity in outpatient day case and inpatient activity working closely with consultants medical secretaries Global Patient Services and patient access teams.
• Finance: Monitor charges to ensure patients are billed appropriately and in good time working with clinical teams to ensure these are documented appropriately and with the Finance and Commercial teams to resolve pricing queries.
• Engagement: Ensure the Institute has good communication and engagement with its consultant body. May support internal or external referrer engagement events or collateral development.
• Referrer engagement: Work other teams to identify potential referrers and engage with them in an appropriate way on an ongoing basis.
• Performance: Support Institute monthly performance reporting on quality activity and finance metrics.
• Quality and Safety: will work closely with Nursing leads and Consultants and head of therapies to ensure safe and caring services are delivered to a high quality. Will work with the Safety Quality and Patient Experience teams to investigate and respond to concerns or complaints and monitor outcomes. Will be responsible for working with teams involved in institute services to ensure key safety and compliance standards are met.
• Implements and manages performance and process improvement initiatives productivity benchmarks and standards approved budget and financial management activities.
• Service Improvement: Drive improvements for the Institute including quality and efficiency improvement and cost savings.
• Strategy: will contribute under the direction of Institute Chair and the Divisional Institute Manager and in collaboration with Strategy and Finance teams to defining communicating and operationalising aspects of Institute and organizational strategy including budget setting business development initiatives workforce and capacity planning external partnerships and education and research priorities.
• Cross institute responsibilities: Co-ordinating cross-Institute projects services or resource such as fellow rota management registries and PROMs complex surgical scheduling.
• Other duties as assigned.

What we need from you

• Bachelors Degree or equivalent is required or experience will offset the degree
• Considerable years of progressively responsible related work experience (essential).
• Experience in acute care setting of National Health Service and/or private healthcare market is required (essential).
• Experience in operational management within a healthcare organization (essential).
• Experience in delivering commercial and financial objectives including developing business cases supporting with budget commercial analysis (desirable).
• Experience delivering service-focused objectives including service improvement and customer service development (desirable).

What can we offer you

As a private hospital with no shareholders we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers alongside benefits such as:

• 25 days annual leave (plus bank holidays)
• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
• Life Assurance Private Medical & Dental Insurance and Eye Care contributions
• Discounted gym facilities
• 24/7 Holistic Employee Assistance Programme
• WorkplaceNurseryScheme
• Season Ticket Loan
• Cycle to Work Scheme

Who we are

Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history our Patients First philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together!

As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.