Assistant Office Manager-Hyatt Centric Wall Street, NYC
Assistant Office Manager-Hyatt Centric Wall Street, NYC
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Job Description
Job Title: Assistant Front Office Manager
Location: Hyatt Centric Wall Street New York NY
Department: Front Office
Reports To: Front Office Manager / Director of Rooms
Employment Type: Full-Time Exempt
Union Status: Non-Union Management Role (Supervises Unionized Staff)
Job Summary:
The Assistant Front Office Manager plays a key leadership role in the day-to-day operations of the Front Office at the Hyatt Centric Wall Street. This position supports the Front Office Manager in delivering a seamless guest experience while overseeing unionized front desk bell and PBX agents. The ideal candidate thrives in a fast-paced upscale environment and is committed to upholding Hyatts brand standards and labor agreements.
Key Responsibilities:
Assist in managing all front office operations including front desk guest services concierge and night audit.
Supervise and support unionized hourly staff ensuring adherence to CBAs (Collective Bargaining Agreements) and hotel policies.
Foster a service-first environment and ensure prompt professional and personalized guest interactions.
Handle guest concerns and resolve issues with a focus on service recovery and satisfaction.
Maintain accurate records of staff attendance discipline and training in compliance with union requirements.
Ensure daily checklists shift reports and cash handling procedures are completed accurately and timely.
Collaborate with Housekeeping Engineering and Food & Beverage to meet guest expectations.
Train coach and motivate team members for consistent service excellence.
Monitor front office supplies technology and equipment to ensure smooth operations.
Participate in departmental scheduling payroll review and labor management.
Serve as the Manager on Duty as assigned.
Qualifications:
2 years of Front Office or Guest Services supervisory experience in a full-service or upscale hotel.
Prior experience in a unionized hotel environment strongly preferred.
Working knowledge of property management systems (preferably OPERA or similar).
Excellent communication problem-solving and conflict-resolution skills.
Proven ability to manage performance coach teams and enforce policies fairly.
Flexible schedule including availability to work weekends evenings and holidays.
Bachelors degree in Hospitality Management or related field preferred.
Why Join Us:
At Hyatt Centric Wall Street we believe in inspiring curiosity and enabling guests to discover something new in the heart of downtown NYC. As part of our leadership team youll play a vital role in delivering authentic hospitality while navigating the dynamic world of union hotel operations.
Required Experience:
IC
Employment Type
Full-Time
