Director, Auxiliary Services and Insurance

Job Description: The Director of Auxiliary Services and Insurance manages contractual relationships with external service providers oversees operational aspects of various campus services and ensures operational excellence and contract compliance. This role involves managing budgets financial operations and staff as well as strategic planning and project management for services like food service campus store vending mail and print laundry and insurance.

Location: Glenside

Responsibilities and Essential Functions:

Contract Management:

• Oversees and manages contracts with external vendors for food services campus store vending mail and print laundry insurance and other auxiliary services.

Operational Oversight:

• Provides oversight and accountability for the strategic and departmental operations of all auxiliary services including planning coordination administration and evaluation of programs projects and service offerings. Ensures high quality and tasty food fresh and relevant vending machine offerings with reliable service accurate and timely mail processing and printing well-functioning washers and dryers and appropriate insurance coverages with excellent claims management.

Financial Management:

• Develops and administers department operating and capital budgets approves expenditures reviews financial results manages financial operations and allocates resources.

Strategic Planning:

• Develops and implements strategic plans and project management for auxiliary services to meet university needs and objectives including capital investments.

Staff Management:

• Supervise and coordinate the work of staff and management within auxiliary services programs and operations. Develop and mentor vendors management teams assigned to the University to ensure excellent service in alignment with Arcadias Lived Values.

Risk Management:

• Oversees and manages insurance renewals claims handling and tracks and communicates risk trends in higher education to support strategic decision making. Serves as a resource for training needs best practices and risk mitigation.
  

Customer Service:

• Serves as a liaison between the university and external service providers ensuring compliance with contracts and addressing student/community member inquiries and concerns.

Reporting and Analysis:

• Generates reports on auxiliary revenue and provides financial analysis for forecasting and decision-making.

Qualifications:

Required Education:

• Bachelors degree in Business or a related field.

Required Experience:

• Minimum of five (5) years of related job experience.

Preferred Qualifications:

• Participation in NACAS - National Association of College Auxiliary Services is preferred.

Knowledge Skills and Abilities:

Knowledge:

• Knowledge of the processes trends and best practices in the auxiliary services industry.

Skills:

• Strong analytical and problem solving skills.
  
• Excellent interpersonal and communication skills.

Abilities:

• Ability to analyze financial sales and commission revenue trends.
  
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Commitment to Excellence:

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  
• Continuously strives to improve work performance.
  
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity:

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  
• Accepts responsibility for his/her actions.
  
• Respects and complies with department and university policies procedures and work rules.

Flexibility:

• Willingly adjusts to changing work assignments or conditions.
  
• Open to changes in operational procedures technology and/or organizational structure.
  
• Views changes as opportunities for learning and professional development.
  
• Displays a positive attitude to encourage others.
  
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Dependability:

• Takes responsibility to accomplish job assignments within reasonable deadlines.
  
• Willing to accept new projects and/or commitments.
  
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  
• Arrives to work on time prepared and ready to contribute. Understands that weekend late-night and extra hours particularly in busy seasons such as graduation are to be expected.

Application Instructions:

• Applications must be submitted online through Arcadias Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once weve established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad and the Princeton Review has ranked Arcadia among the Best in the Northeast for 10 consecutive years. Housed in the College of Health Sciences the Universitys Physical Therapy program is ranked as the best in the Philadelphia region (and #2 in PA) by U.S. News & World Report which also cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadias quality academic programs unique approach to a liberal arts education and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at .

We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity national origin ancestry race color religion creed sex gender marital status affectional or sexual orientation age gender identity military or military veteran status disability family medical or genetic information or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare generous tuition benefits for employees and their families retirement benefits health and wellness programs and resources and much more.

Position Code: AC111F