Insurance Verification and Authorization Specialist - Virtual Assistant
Insurance Verification and Authorization Specialist - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a highly accurate and proactive Insurance Verification & Authorization Specialist to support a growing physical therapy practice operating across multiple U.S. states. This is a full-time remote role ideal for a detail-oriented virtual assistant with experience in healthcare admin insurance workflows and EMR systems.
About the Practice
This physical therapy group is focused on delivering exceptional outcomes-driven care across a multistate network of clinics. Their internal culture values efficiency clarity teamwork and excellent patient service and they are looking for a virtual team member who shares those values and can help maintain the high standard of support they promise both patients and providers.
Schedule & Requirements
Full-time remote
Work hours: U.S. Mountain Standard Time (MST)
Must have a reliable high-speed internet connection
Must use dual monitors for optimal workflow and speed
Must be comfortable working in a fast-paced high-volume environment
Why Join This Team
Be part of a mission-driven organization helping patients across multiple states
Join a team that values process professionalism and proactive problem-solving
Long-term remote opportunity with daily collaboration and clear expectations
Use your insurance expertise to ensure patients receive timely approved care
Work with a respectful communicative and high-functioning team
Responsibilities
Verify patient insurance eligibility and benefits across a variety of payers and plans
Obtain prior authorizations and referrals as required by insurance
Accurately update patient insurance records within the EMR (WebPT)
Communicate effectively with patients and internal teams to clarify insurance requirements
Proactively follow up on pending verifications or authorization requests
Flag and report issues that may affect patient scheduling or treatment approval
Support insurance documentation and maintain organized digital records
Collaborate via Microsoft Teams with onsite and remote administrative staff
Tools Youll Use
EMR: WebPT
Communication & Collaboration: Microsoft Teams
Excel shared drives and patient management portals as needed
Requirements
Experience with insurance verification and prior authorization (physical therapy or outpatient healthcare preferred)
Familiarity with U.S. healthcare insurance terminology and workflow
Proficient in navigating payer websites portals and verification tools
Excellent attention to detail and record-keeping
Strong verbal and written English communication skills
Comfortable working independently with accuracy and accountability
Able to consistently work full-time MST hours
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
