Rocky Mountain Yeti Jackson - Service Advisor
Rocky Mountain Yeti Jackson - Service Advisor
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Job Description
At Rocky Mountain Yeti Jackson we Outfit Your Adventure We are looking for people who can help deliver our brand build relationships with our community and engage in outfitting adventure!
Benefits
- Completely FREE college education for yourself and your family members with Strayer University
- Health Insurance
- 5 Star Accident and Critical Injury
- Dental
- Vision
- Group Term and Voluntary Term Life Insurance
- Medical Benefits App
- Paid Holidays
- Vacation and Sick time
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of each customers legendary experience
- Provide concierge support for all owner inquiries whether phone or in person
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Experience Scoresat or above company standards.
- Assist in ordering parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
