eServices Management Analyst 3 - Special Work Assignment
eServices Management Analyst 3 - Special Work Assignment
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Job Description
DEPT OF REVENUE
Funding Arizonas future through excellence in innovation exceptional customer service and public servant-led continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS) an intentional results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.
eServices Management Analyst 3 - Special Work Assignment
Address: 1600 W Monroe St Phoenix AZ 85007
Salary: $52500
Grade: 20
Closing Date: Until Filled (ADOR Internal Employees Only)
The eServices Management Analyst 3 conducts analyses of Taxpayer Services eServices programs services policies procedures and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Serves as a liaison between ADORs Information Technology Section and both software vendors and internal business users. Engages with internal and external customers to provide support and with vendors to assist with routine to moderately-complex inquiries. Compiles regular reports. May perform difficult complex and/or specialized management studies and plan or coordinate projects.
This position may be available for remote work within Arizona (# days per week in the office/hoteling).
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Analysis
- Applying current relevant management analysis concepts and guidelines conducts analysis of eServices programs services policies procedures and processes to prepare and tailor plans/individualized approaches to resolve the program issues to include:
- Planning and conducting analyses of problems and opportunities for improvement
- Defining needs by gathering information via conferring with agency staff/outside entities
- Evaluating existing and proposed administrative policies procedures systems and practices and designing and modifying automated and manual systems for specific applications
- Studying special administrative problems
- Developing and conducting surveys compiling information documenting and analyzing findings preparing comprehensive reports and developing recommendations for change
- Presenting recommendations to management and coordinating implementation of process improvements and systems
Technical Expertise & Support
- Engages with external vendors providing assistance and guidance regarding moderately-complex inquiries and issues
- Provides technical expertise in computer information systems and databases; and guidance to the eServices Team by planning developing directing reviewing and participating in the activities of a team conducting special projects
- Provides technical assistance/helpdesk services to internal customers troubleshooting customer concerns/problems and providing consultation as needed
Agency/Department Compliance & Continuous Improvement
- Remains current on all laws regulations policies and best practices related to taxation through regular engagement in activities such as: self-directed research conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
- Studies policies procedures systems practices operations and organizational structures to devise the most effective and efficient methods of accomplishing work
- Actively contributes to team and individual effectiveness
- Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); provides recommendations for process improvement and engages in continuous improvement efforts as assigned
Education & Experience
- Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelors Degree (e.g. B.A.) training coursework and work experience relevant to the assignment
- Minimum of three (3) years management analysis experience
Knowledge/Understanding
- Knowledge of principles and practices of public administration with emphasis on effective planning organization and management;
- Knowledge of contemporary business methods procedures and practices;
- Knowledge of the principles and techniques of automated information systems analysis design modificationand implementation; principles research methods and reporting techniques used in administrative studies
- Knowledge of operational/programmatic structures applicable legislation rules regulations standards policies procedures resources and priorities
Skills
- Effective verbal written and listening communication skills
- Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
- Effective interpersonal skills and demeanor
- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook Word and Excel PowerPoint; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive.
Abilities
- Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner
- Ability to synthesize feedback and adjusting accordingly
- Ability to learn LEAN concepts principles and tool
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed.
- Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another
Additional Job Demands
- In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
- No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)
- Bachelors degree in business computer information systems or related field
- Previous experience in IT methodologies and/or Quality Assurance testing
- Previous experience in continuous improvement/LEAN
The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check including fingerprinting
-Arizona Tax Filing Records Check
-If applicable ASEDRA Authorized Driver Identification Check
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays sick days annual leave military leave bereavement leave and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical dental vision life insurance short-term and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5250 per fiscal year available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program State Wellness Program Public Transit Discounts Alternate Work Schedules and Telework opportunities.
By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at: Us:
If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at
*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Required Experience:
IC
Employment Type
Full-Time
