Housekeeping & Front Office Coordinator - Waldorf Astoria Washington DC
Housekeeping & Front Office Coordinator - Waldorf Astoria Washington DC
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-CS2
Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel located at the epicenter of D.C. on Pennsylvania Avenue as aHousekeeping & Front Office Coordinator to the team!
The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC reclaiming its position as one of Washington D.C.s preeminent addresses where all are welcome. With 263 rooms 38000 square feet of event space and 2 restaurants plus 3 bars this is the new home for Washington D.C.s most consequential events groundbreaking meetings and unforgettable experiences.
Want to learn more Hotel Website Facebook Instagram
What will I be doing
In this dynamic role you will support both the Housekeeping and Front Office teams to ensure seamless operations and exceptional guest experiences.
Most days you will serve as theHousekeeping Coordinator where your responsibilities will include dispatching team members managing communications and providing essential administrative support to help the department run efficiently and uphold the highest standards of cleanliness and service.
On the remaining days you will transition into the role ofFront Office Rooms Coordinator focusing on pre-arrival planning and guest personalization. This includes managing room blocks processing special reservation requests for individuals and groups and preparing VIP key packets. Youll also coordinate special arrangements to ensure a smooth and memorable stay for all guests.
Housekeeping Coordinator:
- Answer all incoming telephone calls respond to guest and team member inquiries and dispatch appropriate service in a timely friendly and efficient manner
- Use and maintain the work order system and/or property management system to include but not limited to logging and recording all service requests initiating dispatching and closing all work orders and generating associated reports
- Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
- Respond to emergency calls and monitor the alarm system
- Coordinate office traffic
- Perform additional general office duties including but not limited to processing paperwork scheduling team members processing payroll conducting inventory and equipment maintenance and tracking guest comments and feedback as needed
Front Office Rooms Coordinator
- Completes the group and guests pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system confirming pertinent information including number of guests room rate and specific group concessions.
- Pre-blocks all VIP and specific accommodations and special requests at least 2 days prior to arrival.
- Prioritizes daily room assignments (i.e. Tours). Makes appropriate selection of rooms based on guest needs.
- Codes electronic keys. Non-verbally confirms the room number and rate.
- Provides welcome folders containing room keys certificates coupons and refreshment center keys as appropriate.
- Pre-blocks all guests with special requests.
- Reviews Group Resumes for groups details accuracy. Monitor group resumes ensuring that all reservations related information is applied for special requests coding issues and billing requirements. Set up group billing within OnQ system for assigned groups if necessary.
- Promptly answers the telephone using positive and clear language. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail small packages and facsimiles for customers as requested
- Assist in ensuring proper communication of group requests to the Front Office team and distribute group reports according to resume and charges No Shows and Late Cancels daily.
Classification: Full-Time
Shift: Various must be available to weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $31.00 and is based on applicable and specialized experience and location.
Medical Insurance Coverage Available -for you and your family
EOE/AA/Disabled/Veterans
Required Experience:
IC
Employment Type
Full-Time
