CSR/Dispatcher
CSR/Dispatcher
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Salary Not Disclosed
1 Vacancy
Job Description
Welcome to PatchitUP!
At PatchitUP Drywall we pride ourselves on our positive culture dedication to being the BEST and desire for expansion. Were looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative commonly referred to as a CSR and Dispatcher.
Responsibilities
- Use ServiceTitan software to manage schedules and dispatch technicians.
- Communicate effectively with customers technicians and management.
- Handle customer calls for scheduling rescheduling and job coordination.
- Manage time-keeping for technicians technicians jobs and maintain an above-average booking rate.
- Follow up on unsold estimates and completed work soliciting reviews for technician performance.
- Monitor lead quality. Request lead credits when necessary.
- Ensure rapid response to leads within 5 minutes.
- Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm) Monday to Friday with some Saturdays as needed.
- Initially in-office with potential for remote work once proficient in systems and operations.
Requirements
- Preferred experience with ServiceTitan software.
- Excellent phone and communication skills.
- Strong multi-tasking abilities.
- Experience in scheduling and dispatching for a home service company is preferred.
- Fluent in English; Spanish is a plus.
- Self-starter motivated and a doer.
WhyPatchitUP Drywall
Join a team that values your contribution offers opportunities for growth and fosters a collaborative work environment. If youre looking to be part of a dynamic and expanding company apply now.
Employment Type
Full-Time
