Senior Implementation Specialist
Senior Implementation Specialist
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About us
Whether youre a merchant accepting payments a bank issuing cards or a developer embedding payment technology if it has anything to do with commerce were Already on it! Thats why 5m customers and 7k software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale at Global Payments we deliver market-leading technology solutions through five regional sub-brands Eway Ezidebit Sentral Pigeonhole Software and Storman.
These brands are anchored by Global Payments a Fortune 500 brand and commerce leader powering millions of companies around the world from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion Care Accountability Excellence and Ingenuity.
Underpinning our values is our commitment to Diversity Equity and Inclusion woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
As pioneers within the Australia and New Zealand payments landscape Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.
About the role
As our Senior Implementation Specialist youll lead the technical design setup and deployment of Global Payments integrations with ISV and enterprise partners. Youll be the bridge between our product capabilities and partner requirementsguiding them from discovery through to go-live and ensuring they get the most value from our solutions.
Youll manage the full technical lifecycle from designing scalable integration strategies to supporting QA certification and go-to-market readiness. With your deep knowledge of APIs and excellent stakeholder communication youll become a trusted advisor to our partners while championing continuous improvement across our products and services.
What Youll Be Doing
- Lead technical discovery sessions to scope out partner needs and design tailored integration solutions.
- Own the end-to-end technical architecture and deployment journey for partner integrations.
- Act as the primary technical contact for ISV and enterprise partners supporting them from onboarding to post-implementation handover.
- Set up sandbox environments test configurations and ensure alignment with internal product capabilities.
- Collaborate closely with Product Sales Development and Onboarding teams to ensure frictionless integration experiences.
- Develop and maintain detailed documentation including solution designs Statements of Work and process flows.
- Guide partners through QA testing and certification processes.
- Identify integration improvements and provide feedback to Product and Professional Services teams.
- Stay ahead of industry trends platform updates and new technologies to support innovative and future-ready solutions.
- Mentor junior team members and contribute to a culture of knowledge sharing and technical excellence.
- Communicate effectively with C-level stakeholders across ISV and enterprise partners.
About you
Were looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates partners and stands with us.
Youll Also Bring
- 5 years in a technical implementation integration or solution design roleideally within Payments SaaS or large-scale API environments.
- Proven experience managing complex technical projects with ISVs or enterprise clients.
- Strong understanding of API technologies including REST OAuth2 Basic Auth webhooks and JSON error handling.
- Familiarity with API tools like Postman Swagger and related integration testing platforms.
- Excellent communication skills with the ability to translate technical detail for business stakeholders.
- Demonstrated success delivering scalable commercially-aligned API integrations.
- Experience working in fast-paced partner-focused environments with competing priorities.
- A proactive mindset with the ability to identify risks early and solve problems collaboratively.
Salary & Location
- The salary range for this role is $per annum super and performance bonus.
- We are open to candidates based in either Sydney or Brisbane.
Our benefits
Join a leading global technology brand that offers benefits youll actually value including:
- Flexible work arrangements that support your unique needs.
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carers leave.
- Women in Digital membership granting you access to a host of member industry events and resources.
- Additional birthday community giving wellness and study leave.
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
- A jam-packed calendar of cultural celebrations and social activities.
- Global career and professional development opportunities.
- Salary sacrifice and an Employee Stock Purchase Plan.
Ready to Apply
Want to join a team that places the needs of our people clients and community at the heart of everything they do APPLY NOWby submitting your CV or contact Kristy Ward at to discuss the role in more detail.
All final applicantsfor this positionwill be asked to consent to a criminal history check. Each application will be considered on its merits.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Senior IC
Employment Type
Full-Time
