Senior Manager of HR IT Services (Service Owner)

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Job Title: Senior Manager of HR IT Services (Service Owner)

Location: Krakow Poland

Job Description

The primary role of IT Service Owner for HR is to deliver agreed portfolio of services in efficient way meeting business needs and being aligned with IT best practices and company standards. Service Owner is accountable for end-to-end delivery performance and quality of the service including the following areas of responsibility. Technology portfolio consist of Workday Learning Management System People Doc set of reporting and analytics capabilities and integration but other application.

Key Responsibilities

• Service Delivery:Planning of service lifecycle roadmap ensuring alignment with the Business vision and objectives.
• Solution Design Development and Implementation: Accountability for design and development of solutions ensuring alignment with organizational goals and standards.
• Vendor Relationship Management:Manage relationships with Saas providers (like Workday) and other vendors to ensure smooth delivery of designed solutions and adherence to company policies and standards.
• Escalation Management:Acting as the primary escalation point for high severity service issues closely collaborating with Operations Manager and Support teams to restore normal operations.

• Ensuring that escalation procedures are clearly defined and communicated.

• Service Review:Regularly conducting service reviews with internal and external stakeholders to facilitate effective service management.
• Budget Planning and Execution:Developing and managing the service budget ensuring alignment with organizational financial goals and company targets

• Monitoring and controlling cost components to stay within budget identifying and addressing any variances.

• Contract Management:Managing contracts related to the service ensuring compliance with company terms and conditions.

• Negotiating contract renewals amendments and terminations as needed in collaboration with the Vendor Manager.

• Team and People Management: Managing a team of 2-4 direct reports and 20-40 indirect / external indirect (project dependent).Allocating responsibilities and tasks to both internal teams and contractors delegating tasks as appropriate.

Skills & Qualifications

• Masters degree in information management computer systems business engineering or similar

• ITIL certifications

• Certifications related IT for HR technologies (Workday others advantageous)
• 8 years of relevant working experience in application and IT Service delivery within global corporate environment ideally 3 years in a similar Service Owner role.
• Understanding and experience in IT Service Delivery and technologies for Human Resources function
• Experience working with Saas solutions Workday desired
• A deep practical understanding of IT Service Management IT Governance IT Financial Management and Vendor Management.
• Experience in streamlining and consolidating processes across technologies delivery process and team management.
• Fluency in English.

What we offer in return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture and brand new IT hub
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps

• If your profile is a match we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.