International Customer Support
International Customer Support
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a International Customer Support Executive with strong communication skills and technical expertise to provide top-notch customer experience in an International Voice Process. The ideal candidate should be tech-savvy have a solid understanding of technical troubleshooting and computer networking and be able to resolve customer concerns efficiently.
Key Responsibilities:
- Handle customer queries and provide technical support through voice interactions.
- Troubleshoot technical issues related to networking and computer systems.
- Ensure end-to-end resolution by coordinating with different teams.
- Investigate and resolve customer concerns within prescribed timeframes.
- Proactively escalate complex issues and follow up via email and phone.
Skills & Abilities:
- Excellent verbal and written communication skills in English.
- Strong comprehension and problem-solving abilities.
- Critical thinking and decision-making skills with high accuracy.
- Must be customer-centric self-motivated and adaptable to changing environments.
Technical Proficiency:
- Basic knowledge of computers and networking.
- Proficiency in MS Office (Word Excel PowerPoint).
- Understanding of Telecom basics.
Experience:
Minimum 1 year in International BPO (Technical Support Voice)
Educational Qualification:
Any Graduate (Technical Field Preferred)
Additional Information:
- Candidates must be comfortable with 24x7 rotational shifts (mostly night shifts).
- Both side transport provided as per company policy.
- Split week off and holidays applicable.
If you meet the above requirements and are ready to be part of a dynamic international process apply now!
customer-centric,communication skills,ms office proficiency,computer networking,problem-solving,tech savy,decision-making,telecom basics,critical thinking,customer support,technical troubleshooting,adaptability,communication
Employment Type
Full Time
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