Technical Account Manager

As a Technical Account Manager (TAM) you will serve as a trusted advisor and technical liaison for a portfolio of strategic customer accounts. This role is central to driving long-term customer satisfaction advocacy and retention by delivering a high-touch proactive experience that aligns customer goals with the value of our platform. Youll collaborate cross-functionally influence product direction through customer feedback and contribute to building a scalable TAM function.

Customer Engagement & Advocacy

• Act as the primary technical point of contact for a portfolio of high-value customer accounts.
• Lead regular customer check-ins business reviews and success planning sessions to assess health roadmap alignment and strategic value.
• Own escalations end-to-end coordinating across internal teams to ensure timely effective resolution.
• Build and maintain strong relationships across customer organizationsfrom operational teams to executive stakeholders.
• Identify opportunities for optimization expansion and deeper platform adoption through proactive engagement.
• Serve as the internal advocate for your customers ensuring their feedback shapes product development and support priorities.

Technical Expertise & Solutions

• Provide expert-level guidance on platform capabilities integrations and best practices to help customers maximize value.
• Partner closely with Product Engineering and Support teams to troubleshoot issues and align solutions with customer needs.
• Analyze usage data support trends and operational signals to proactively surface risks and improvement opportunities.
• Lead root cause analyses and post-incident reviews ensuring transparent communication and driving long-term corrective actions.

Internal Enablement & Leadership

• Create and maintain internal resources documentation and playbooks to support consistent and scalable TAM delivery.
• Collaborate with Support and Product teams to share insights that inform roadmap and service improvements.
• Contribute to the onboarding and development of new team members through mentoring and knowledge sharing.
• Help define TAM KPIs workflows and tooling as part of scaling the function and driving operational excellence.

Qualifications :

• 5 years of experience in Technical Account Management Senior Support Solutions Engineering or similar role in a SaaS environment. 
• Exceptional communication and relationship-building skills both with technical and non-technical audiences. 
• Strong problem-solving abilities and comfort navigating technical topics. 
• Proven ability to manage priorities across multiple accounts and stakeholders. 
• Experience working cross-functionally with Sales Product Support and Engineering teams. 
• Ability to manage multiple customer engagements simultaneously while maintaining attention to detail. 

What makes you a great fit:

• Experience supporting enterprise software customers especially in event venue or ticketing platforms. 
• Proficiency in SQL and comfort with reading and interpreting data. 
• Experience with HTML and working knowledge of web-based technologies. 
• Experience with CRM ticketing and monitoring platforms (e.g. Salesforce Zendesk Jira DataDog etc.). 
• Familiarity with Momentus (formerly Ungerboeck) VenueOps Priava or comparable tools. 
• Multilingual  
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Additional Information :

Join our dynamic team and enjoy benefits that truly empower you:

•  Insurance: Gain peace of mind with comprehensive medical dental & vision.
•  Exceptional 401k Match: Weve got your financial future covered. Enjoy an 80% match of the first 10% deferral up to 8k.
•  Unlimited Time Off: Rest and recharge on your terms. While theres no limit we recommend a minimum of 15 days off because your well-being matters.
• Paid Parental Leave: Celebrate lifes milestones and bond with your new bundles of joy. Were there for you during those precious moments.
•  No Dress Code: Smart independent people like you choose what they wear.
•  Flexible Career: We believe in work that works for you. Get the job done where and when you work best. Its about winning at life by loving your job.
•  Two tickets valued up to $500 each to attend events hosted by our valued customers fostering strong relationships and industry connections.
•  Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.
•  Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

At Momentus we cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results. 

Momentus is an equal opportunity employer and does not discriminate based on race religion national origin age sex gender identity disability sexual orientation marital status or any other basis protected by law

Remote Work :

Yes

Employment Type :

Full-time