Client Service Associate
Client Service Associate
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Job Description
Job Description:
Catch Vibe Voice is seeking a professional and detail-oriented Client Service Associate to join our team in Cleveland OH. In this role you will serve as a primary point of contact for our clients ensuring their needs are met with efficiency professionalism and care. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are dedicated to delivering outstanding customer support.
Responsibilities:
Manage day-to-day client communications via phone email and in-person meetings
Provide support to clients by addressing inquiries resolving issues and ensuring timely follow-ups
Maintain accurate records of client interactions and service agreements
Collaborate with internal departments to ensure client expectations are met
Monitor account activity and assist in identifying opportunities for service improvements
Prepare reports and updates for clients as needed
Maintain a high level of professionalism and confidentiality
Qualifications :
Qualifications:
Bachelors degree in Business Administration Communications or related field preferred
Previous experience in client service or account management is strongly preferred
Excellent communication and interpersonal skills
Strong organizational abilities and attention to detail
Ability to manage multiple tasks and priorities in a dynamic environment
Proficiency in Microsoft Office Suite and CRM systems
A proactive and solution-oriented approach to problem-solving
Additional Information :
Benefits:
Competitive salary ($52000 $63000 per year)
Opportunities for professional development and career growth
Supportive team environment
Ongoing skills training and mentorship
Paid time off and company holidays
Health dental and vision insurance options
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
