DICOM/PACS Technical Implementation Specialist I

We are seeking an PACS Technical Implementation Specialist (level 1) with DICOM experience who is responsible for providing technical and workflow implementation services for Radiology Healthcare IT solutions. The role will require a range of technical services including but not limited to system integration system configuration workflow analysis and design testing and troubleshooting system setups and facilitation and support of system go-lives. Acting as a key customer-facing representative the Technical Implementation Specialist will ensure that Intelerad solutions are configured tested and operational to meet client needs and align with best practices. This role will work closely with Project Management and Applications and Workflow resource and involve collaboration with cross-functional teams on-site client engagement training delivery documentation troubleshooting and proactive participation in change management and escalation processes. The goal is to ensure clients realize the full value of our solution at every stage of their journey.

Responsibilities

• Collaborate with clients to assess needs design Picture Archiving and Communication Systems (PACS) DICOM workflows and define system configurations that align with clinical and operational goals.
• Provide remote system administration and perform integrating PACS with DICOM standards configuration deployments and upgrades remotely for customers.
• Providing basic support and services to Implementation staff and external customers for DICOM integrations communications and integrations workflow design database changes or troubleshooting
• Collaborating with clinicians and IT staff to optimize workflows and ensure that PACS and DICOM interfaces are used effectively to improve patient care. 
• Validate solution operability including network connectivity and third-party integrations; troubleshoot and resolve technical and workflow issues both remotely and on-site.
• Working with Project Management to complete system integration and functionality checks
• Deliver training to end users and administrators and create supporting materials to facilitate successful adoption of new workflows and features.
• Guide clients through go-live and post-go-live phases ensuring smooth transitions and optimal use of Intelerad solutions.
• Participate in technical discussions / calls and provide regular status updates with customers and third-party vendors.
• Document configurations workflows and architecture changes in collaboration with project managers.
• Participate in post-implementation reviews and share insights with internal teams to support continuous improvement.
• Provide workflow and product expertise to internal teams including support training and specialist liaison functions.
• Travel is rare but may be required within specified region to support on-site implementations and client engagement.
• Perform other duties as required to support the success of implementation projects and the wider business.

The base pay for this position ranges from $67250/year to $90000/year CAD within any geographic market in Canada. Pay may vary depending on job-related knowledge skills and experience. Intelerad is a total compensation company. Pay is dependent on the position offered.  Bonus and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial retirement PTO and/or other benefits. 

Qualifications :

Employment Prerequisites

• Bachelors degree in Computer Science Engineering or Medical Imaging Sciences or equivalent
• 1-3 years of experience in Healthcare or IT related roles
• Valid government-issued identification
• Ability to travel internationally if required
• Eligibility for security related clearance (where required)
• Understanding of DICOM/PACS messaging standards and integration capabilities
• Proficiency with Linux command-line interface for system navigation file management

Desired Competencies

• Knowledge of enterprise level Radiology Healthcare IT solutions
• In-depth understanding of radiology workflows including modality PACS RIS and clinical processes within imaging departments
• Strong troubleshooting skills across applications hardware operating systems drivers and networking services.
• Basic knowledge of SQL databases (Sybase PostgreSQL MS SQL)
• Familiarity with AWS cloud infrastructure and services
• Experience with HL7
• Understanding of API calls and working with data formats such as JSON
• Experience training and mentoring others on radiology concepts
• Strong communication skills and ability to use creative thinking to problem solve complex technical and integration related issues
• Ability to communicate and build rapport with internal management and other company personnel
• Professional presentation and a self-motivated proactive work ethic
• DL/7 knowledge and experience

Additional Information :

Why Join Intelerad 

Were more than a software companywere a team united by purpose driven by innovation and inspired by impact. 

Global Reach Local Heart 

With offices in North America the UK and Australia we bring global collaboration to local healthcare challenges. 

Empowered Culture 

We believe in Standing Together. We recognize effort celebrate wins and support one another through challenges. 

Growth-Oriented 

Were committed to your success. From professional development to leadership coaching we invest in helping you Get After It and reach your goals. Help our company Build a Legacy and help shape the future of customer support in a fast-paced mission-driven environment. 

Innovation-Driven 

Were not afraid to rethink redesign and reimagine. If youre ready to Win the Day by solving complex problems that matter youll thrive here. 

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. 

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

This job may require periodic background checks and security clearances
 

Intelerad is committed to the principles of equal employment and are committed to complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants employees and former employees are protected from employment discrimination based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability and genetic information (including family medical history). 

Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment. 

 Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (ADA)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines disability as a physical or mental impairment that substantially limits one or more of the major life activities of an individual a record of such impairment or being regarded as having such an impairment.

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Meet Intelerads Leadership Team:  is committed to the principles of equal employment. We are committedto complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants employees and former employees are protected from employment discrimination based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (ADA)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines disability as a physical or mental impairment that substantially limits one or more of the major life activities of an individual a record of such impairment or being regarded as having such an impairment