Senior Customer Service Representative
Senior Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What do a cell phone in your pocket a spaceship and an electric vehicle have in common
Ellsworth Adhesives specs in materials for each of those products!
Ellsworth Corporation a global industry-leading distributor of specialty chemicals and equipment and an adhesive manufacturer currently has a Sr. Customer Service Representative opportunity for our Specialty Chemical Distribution division at Ellsworth Adhesives. The right talent would be open to working on-site in Germantown WI. Are you a problem solver who has a strong attention to detail when it comes to contract review If so this is the role for you!
You will drive the customer experience. Process incoming transactional customer requests with a strong sense of urgency/accountability. Independently resolve customer issues using advanced product knowledge and cross-department collaboration. Execute department support of specialized processes.
RESPONSIBILITIES
- Processes incoming requests via chat phone web Customer Relationship Management System (CRM) and Electronic Data Interchange (EDI) for orders quotes product inquiries expedites & Return Material Authorizations (RMAs) proficiently without regular assistance.
- Works with internal teams with a high sense of accountability and urgency such as purchasing shipping and credit in order to provide customer updates.
- Follows detailed contract review/customer requirements/audit guidelines on order entry.
- Executes customer sample requests and processes order updates and subject matter expertise (SME) in many topics and be expected to contribute to training material/initiatives/topics or conduct training in the department.
- Acts as escalation point for junior level associates in the department.
- Handles complex customer inquiries/conflicts with no assistance.
PERKS & BENEFITS
As an industry leader we offer a competitive wage bonus plan and a comprehensive benefit package which includes Health Prescription Dental Vision Life Disability Flexible Spending 401(k) Employee Assistance Paid Time Off and Holidays Wellness Program Social Events Community Involvement and much more!Click Here for a summary of Employee Benefits.
QUALIFICATIONS
- 5 years of professional customer service experience.
- High School diploma or equivalency required. Associates degree preferred.
- Demonstrated proficiency in keyboarding skills - ability to type approx. 45 words per minute.
- Experience with business tools such as SharePoint MS Teams Windows Operating Systems.
- Strong attention to detail as well as polished communication/interpersonal skills and strong organizational skills
- Autonomously takes on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm
#SCD #CustomerService
Required Experience:
Senior IC
Employment Type
Full-Time
