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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Direct the production operations support of significant delivery projects in accordance with specified technical requirements schedules and budgets including Agile methodologies.
Responsible for applications availability support maintenance and resilience to risks and compliance.
Ensure applications are stable and available in Production environment for over 99% of time and there is adequate support team for monitoring and troubleshooting. Be available to support production incidents during non-office hours.
Apply an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding and coaching team members.
Adapt plans to meet service and/or operational challenges. Identifies and resolves technical operational risk management and organizational challenges.
Oversee all aspects of applications stability and performance across all environments ensuring Production environment is completely stable for teammates and clients.
Ensure proper monitoring and alerting is established for application health checks and availabilities; through Splunk Dynatrace ServiceNow tools.
Maintain appropriate Risk Profile through owning the first line of Risk defense proactively identifying risks and implementing the necessary mitigations where warranted. Partner effectively with 2nd line of defense Auditor and regulators to ensure Risk is identified and mitigated appropriately.
Play lead role or technical consultant role in large or complex projects or initiatives.
Ensure resource coverage across 24/7 support and availability during scheduled releases (weekends/nights) and for outages/incident resolution.
Partner with internal cross workstreams and external vendors for issue resolution enhancements and upgrades.
Understand and follow all Truist change and release management processes
Provide inputs for departmental plans including business financial production and/or organizational priorities based on IT and focuses on long-term operations planning and performance and broader business objectives and priorities.
SCOPE: The differentiating factor between levels of Software Engineers is scope for example - size of budget and headcount and complexity of business line and related technologies.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree and eight to twelve years of experience as a developer or equivalent education and related training or experience
2. Deep specialized and/or broad functional knowledge
3. Sound understanding of business and organizational strategies and processes 4. Ability to interpret internal and external business challenges and recommend best practices
5. Ability to lead complex projects
6. Sophisticated analytical skills and the ability to solve complex technical and business problems
7. Ability to influence others at senior levels to adopt a new perspective
Preferred Qualifications:
Must have hands on experience with one or more of the following technologies: Java Spring Boot .Net OpenShift Mainframe
Must have hands on development experience. Ideal to have Production Support or Site Reliability Engineer experience.
Experience in building monitoring and alerting through tools like Dynatrace and Splunk ability to troubleshoot production issues and resolve within SLAs/timely manner.
Understanding of multiple approaches to Software Engineering/Application Development and Maintenance
Hands on experience with code review troubleshooting application issues and solution designing
Experience leading teams in an Agile organization particularly those practicing DevSecOps and/or are in transition from traditional waterfall approach to Agile approach
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Full-Time