Global Order Operations Analyst, GAS
Global Order Operations Analyst, GAS
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Job Description
JOB DESCRIPTION
Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger. Were a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.
About the Job
As a Global Order Operations Analyst you will act as the single point of contact for strategic accounts ensuring seamless communication and consolidated reporting on order status and delivery. You will manage the end-to-end customer order lifecycle coordinate with cross-functional teams and support operational execution across Order Management (OM) and Accounts Receivable (AR) processes.
Key Responsibilities
Serve as the main contact for strategic account inquiries and provide consolidated reporting on orders and deliveries.
Resolve customer issues related to orders shipping product queries returns and discounts.
Ensure customer-specific requirements (e.g. bagging booking VAS levelling) are met per compliance agreements.
Collaborate with Distribution Logistics Sales and Merch Planning to ensure timely shipments and resolve supply challenges.
Maintain accurate customer data and proactively communicate with internal and external stakeholders.
Oversee external service provider performance for OM and AR activities ensuring compliance with SLAs.
Drive EDI implementation and support business plan execution for strategic accounts.
Monitor cash collection performance support legal and bad debt processes and assist in dispute resolution and chargebacks.
Investigate and resolve unclear remittance details and billing discrepancies.
About You
Qualifications & Experience
3 years in B2B or e-commerce customer service
Experience with SAP or similar ERP systems (23 years preferred)
Strong Excel skills (VLOOKUP Pivot Tables IF statements)
Bachelors degree or equivalent work experience
Experience in order management or AR; apparel industry experience a plus
Fluent in English and German (written and verbal)
Skills & Competencies
Strong analytical and data interpretation skills
Excellent communication and interpersonal abilities
Ability to manage multiple priorities and work independently
Team player with a proactive problem-solving mindset
Detail-oriented with strong organizational skills
Familiarity with supplier portals (e.g. Vendor Central)
Understanding of logistics and financial operations across markets
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures backgrounds and experiences to make LS&Co. a collective success.
#LI-Hybrid
LOCATION
Warsaw PolandFULL TIME/PART TIME
Full timeCurrent LS&Co Employees apply via your Workday account.
Required Experience:
Exec
Employment Type
Full-Time
