Customer Services Manager

Customer Service Manager

Location:Algeciras

About APM Terminals

APM Terminals is a global leader in port and terminal operations committed to delivering world-class services and driving innovation in logistics.

About the Role

We are seeking a dynamic and experiencedTerminal Operations Managerto lead our terminals customer service customs compliance and operational excellence. This role is pivotal in ensuring seamless coordination between internal teams and external stakeholders while upholding the highest standards of safety efficiency and customer satisfaction.

Key Responsibilities

• Act as the primary liaison for terminal customers ensuring prompt and effective service delivery.
• Lead and oversee customs operations ensuring full compliance withTemporary Storage Facility (ADT)andAuthorized Economic Operator (AEO)regulations.
• Champion a strongHSSE(Health Safety Security & Environment) culture through regular safety talks and site walks.
• Negotiate and manage service agreements with shipping lines customs agents trucking companies and port authorities.
• Resolve customer issues by collaborating with Operations Planning and Finance departments.
• Maintain proactive communication with clients manage service quality and gather feedback for continuous improvement.
• SuperviseGateandContainer Freight Station (CFS)operations ensuring procedural compliance and process optimization.
• Define monitor and reportKPIs analyze deviations and implement corrective actions usingLean Methodology.
• Contribute to budget planning invoicing and financial performance monitoring.
• Set priorities structure tasks and align team goals with organizational objectives.
• Lead coach and develop a high-performing team fostering a culture of learning and accountability.

Qualifications & Experience

• Bachelors degree inLogistics Maritime/Port Operations Engineering Business Administration or a related field.
• Specialized training or certification inCustoms ADT orInternational Tradeis preferred.
• Certification from theSpanish Tax Agency (AEAT)in customs and tax law isrequired.
• Minimum5 yearsof experience in terminal operations management.
• Strong knowledge ofcontainer shippingport regulations andcustoms documentation.
• Proficiency interminal management systemsMicrosoft Office andERP platforms(e.g. Salesforce).
• Demonstrated leadership negotiation and conflict resolution skills.
• Fluent inEnglish and Spanish.

Why Join Us

• Be part of a forward-thinking logistics company at the heart of global trade.
• Lead impactful projects and drive operational excellence.
• Work in a collaborative and safety-first environment.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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