Operations Manager
Operations Manager
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Job Description
The position is described below. If you want to apply click the Apply button at the top or bottom of this page. Youll be required to create an account or sign in to an existing one.
If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st Shift (United States of America)Please review the following job description:
To effectively manage and direct business activities for direct access and non-direct access of business. The go-to person for day to day to questions challenges.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Improve identify and implement process for efficiency in placing and tracking business
2. Identified as a go-to person for clients to efficiently direct case activity design underwriting sales strategies etc. for direct access and non-direct access carriers
3. Identify and communicate carrier specialties for greater efficiencies and process development
4. Continual educational development in all aspects of the business to support channel initiatives
5. Instrumental in recommending and suggesting process improvement for identifying issues and developing and recommending solutions for greater efficiency
6. Provide proactive customer service driven to achieve revenue plan
7. Process/complete case management requirements for both light and full service model
8. Work with Marketing to develop campaigns
9. Support service initiatives to Tellus channel
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School Graduate or equivalent GED
2. Experience with PCs in a Windows environment
3. Effective interpersonal and written communication skills
4. Ability to provide excellent customer service to both internal and external customers
5. Effective time management skills
6. Ability to prioritize and accomplish multiple tasks simultaneously
7. Capable of working independently as well as in a team environment
8. Ability to work in a self-directed fashion
9. Knowledgeable of all aspects of the business including case design underwriting case management carriers niche advanced sales licensing and contracting and commissions
10. Three years of experience in sales underwriting case design and/or case management processing
11. Proven track record of excellent customer service
12. Solution-oriented ability to go above and beyond
13. Results-oriented; ability to work creatively within guidelines
14. Excellent computer skills proficient in Excel Word Outlook and Access
15. Excellent interpersonal skills and a collaborative management style
General Description of Available Benefits for Eligible Employees of CRC Group: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of CRC Group offering the Group offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. Depending on the position and division this job may also be eligible for restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. CRC is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
Manager
Employment Type
Full-Time
