Casual Professional
Casual Professional
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Job Description
About Us:
At Victoria University we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well finish brilliantly. One of the drivers Thriving place to Study and Work will enable us to continue to create places that our students and staff love to belong and feel immense pride.
About the Role:
We are seeking candidates to join a collaborative and high performing team responsible for inbound email chat and outbound campaigns (when required) to both current and future students with a focus on high level customer service. Youll be responsible for maintaining positive and helpful interactions with students across various channels (phone email live chat etc.) while also effectively navigating student business systems to provide accurate and timely assistance.
This is a Casual position being offered at the HEP Level 3 classification and the salary range is $39.28 per hour.
The successful candidate will be required to work full-time on-site at our Whitten Oval Campus and at other locations as operations may require.
An example of duties you may perform will include:
- Providing high-quality accurate timely and documented advice to students on a range of general matters
- Providing high level customer service
- Documenting and logging all customer interactions accurately in the contact centre system.
- Handling Inbound calls Email Chat and outbound calls (when required) and inquiries from both current and future students and stakeholders professionally and efficiently navigating student business systems quickly and effectively to provide accurate information and assistance.
About You:
The ideal candidate will possess:
- Ability to manage both simple and complex inquiries resolve issues and provide information on a range of student-related matters.
- Proven experience interacting with customers or students via phone chat and email.
- Proficiency with systems used in Student Services & Administration especially Student One and Right Now as well as experience in a contact center environment.
Requirements:
- Fully available to work during peak enrolment periods: (December January and February) and Mid-Year (July).
- Must be available to work on Mondays Tuesdays and Fridays.
- Flexibility to work during extended hours of normal operations (As required).
What We Offer:
For information on our employee benefits flexible working discounts in private health insurance and gym memberships and salary packaging please visit to apply
To view the duty statement and the Key Selection Criteria please click hereand to apply for this role click on Apply Now.
Applications must include:
- A cover letter.
- Your curriculum vitae/resume.
- Responses to the Key Selection Criteria listed in the Positon Description; and/or
- Evidence of applicable qualifications licences and registrations.
You may choose to parse your resume or import your LinkedIn Profile when completing your application.
Applications close on Thursday 19th June 2025 (11.59pm AEST)
Who Do You Contact
For further information relating to the position please contact Rey PereraTeam Leader Current Students at
Our Commitment to Protecting Country:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility in all that we do to improve the health and wellbeing of our local and global communities and the planet that we share.
Our Commitment to Diversity and Inclusion at VU
The University encourages applications from women gender diverse Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field. The University believes that diversity of the workforce adds value to the University and creates a stronger richer working environment for everyone. The University is committed to making reasonable adjustments to provide a positive barrier-free recruitment process for candidates with particular access needs. Candidates who require adjustments are encouraged to contact the designated person in this advert to discuss their needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
