Field Service Technician
Field Service Technician
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-06-2025
Job Description
Carter Intralogistics a Lummus Group Company is a leading provider of automated material handling and industrial automation solutions to customers around the country. Our company is built on four key principles Cooperation Responsibility Communication and Quality. These principles are embedded in everything we do and drive us to help our customers transform their operations.
Summary:
The Field Service Technician serves as the primary customer contact for technical and service-related issues concerning installed conveyance equipment. Diagnoses electronic mechanical software and system failures. This job may include any aspect of field support including electrical/electronics hardware software PCs and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines the most cost-effective repair/resolution to minimize customer downtime.
NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION requires electrical and mechanical experience.
Duties and Responsibilities:
- Primary responsibilities include assisting with installation troubleshooting and repairing various product and operational equipment issues.
- Schedule and perform regular predictive/preventive maintenance inspections on equipment.
- Provide support by managing parts inventory customer service calls and preventative maintenance schedules.
- Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
- Act as a liaison between the customer and other departments/functions of the company.
- May need to provide an on call level of service up to seven (7) days/week twenty-four (24) hours/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.
Competencies (Skills Knowledge and Abilities):
- Requires a strong understanding of computer program functionality and software troubleshooting skills.
- Strong interpersonal/customer relation skills.
- Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.
- Ability to effectively resolve conflict internally and externally.
- Ability to accomplish the described duties through appropriate hand power and testing tools/equipment.
- Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
- Strong analytical problem-solving quantitative and time management skills.
- Ability to communicate effectively both orally and in writing.
- Ability to understand remember and follow verbal and written instructions.
- Ability to work as an integral part of a team.
- Ability to read and understand written procedures and diagrams for assembly and test.
- Ability to develop and implement solutions to assembly problems.
- Ability to maintain regular attendance and be punctual.
- Ability to work independently and manage time effectively.
- Strong attention to detail and organizational skills.
Education and Experience:
- High School diploma or equivalent with a 2-year degree or diploma in electronics advanced mechanics or software training and 1 years of related industry/equipment experience or an equivalent combination of education and experience.
- Requires a strong electronics and mechanical background understanding of computer program functionality and software troubleshooting skills.
- Associate degree preferred.
Travel:
This position requires minimal travel in the United States and Canada for training repair and other requirements. Total travel to average 30%.
Physical Requirements:
- Ability to use standard and specialized hand power and diagnostic tools and measuring equipment such as oscilloscopes DMM gauges etc.
- Requires lifting up to 50 pounds to waist height.
- Requires walking and standing; using hands to feel objects; reaching; and requires balance.
- Requires bending stooping kneeling crouching and/or crawling for periods of time.
- Ability to work in a loud environment.
- Ability to work in small cramped areas.
- Ability to work in elevated environments up to twenty (20) feet.
- Work is performed in a controlled office retail and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.
Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Carter Intralogistics is an Equal Opportunity Employer
Required Experience:
IC
Employment Type
Full Time
Key Skills
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