Lead Customer Success Manager

Job Description:

Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field they are expected to collaborate with their team from their assigned office location if available.

Our Lead Customer Success Manager earn between $130700 - $196100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

A career with us a global leader in communications and technology comes with big rewards. As part of our team youll lead transformation surrounded by trailblazing industry leaders like you. Youll be empowered to go above and beyond making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

Serve as the primary post-sale consultative partner leveraging in-depth industry and product knowledge to drive customer satisfaction maximize product value and ensure effective adoption and utilization ultimately enhancing client relationships and delivering measurable business outcomes.
Key Roles and Responsibilities: Typical tasks may include but are not limited to the following:
Customer Relationship Management: Serve as the primary point of contact for customers fostering long-term relationships to become a trusted advisor and staying proactively engaged to ensure the product or service is functioning as intended and adding expected value.
Product Expertise and Strategic Recommendations: Leverage deep knowledge of client industries products and market roles to provide expert guidance enhance customer awareness and make strategic product recommendations while identifying renewals migrations upsell and cross-sell opportunities to achieve desired customer outcomes.
Performance Tracking and Strategic Development: Monitor customer usage satisfaction risk and success metrics providing regular reports and insights and assisting in the development of strategic direction and positioning of focused projects to drive customer engagement retention and growth.
Knowledge Transfer and Feedback Loop: Conduct knowledge transfer through delivering training and minimal technical guidance providing feedback to product development teams on service offering improvements and conducting complex work unsupervised with extensive latitude for independent judgment.

Job Contribution: An experienced professional recognized as an expert creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy influencing executive decisions. Mentors less experienced staff implements long-term plans impacting the organization and frequently collaborates with senior leadership.
Education/Experience: Bachelors degree (BS/BA) desired. 5 years of related experience. Certification is required in some areas.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.