Customer Success Specialist
Customer Success Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role and Location
- Role: Customer Success Specialist
- Location: Fairport
Benefits
- Competitive salary
- 28 days of paid time off (includes PTO and Holidays)
- Health benefits effective from the first day
- Flexible working hours
- Up to 100% education reimbursement towards a degree
- 401k matching (vesting immediately)
- Annual reviews and career development planning
- Paid Maternity/Paternity leave Adoption leave Life Insurance and more
Work Environment
- Colleagues with a genuine desire to innovate and solve complicated problems
- Emphasis on inclusion and diversity
- Autonomy and breadth of responsibility typical in a medium-sized company
- Resources standard methodologies and growth opportunities found in a Fortune 500 company like Fortive
Impact and Responsibilities
- Exposure to various facets of the business
- Triaging and replying to client requests
- Working with engineering and production teams to ensure a smooth client experience
- Continuous improvement for customers products processes and self
- Managing orders and provide proactive support using Salesforce Teams Outlook and Oracle from entry to delivery
- Act as tier 1 phone support for inbound calls escalating to appropriate departments
- Some quoting functions may be required
- Ability to evaluate problems and propose solutions
Qualifications
- Minimum 1 year of related customer service experience
- Associates degree preferred
- Strong written and verbal communication skills
- Strong phone etiquette and problem-solving skills
- Strong data entry skills
- Focus on customer success
- Attention to detail and ability to quickly learn new processes
- Process improvement experience
- Collaborates well with teammates and cross-functionally
- Works within established procedures with moderate supervision
Preferred Skills
- Oracle and Salesforce experience
- Knowledge of electric power transmission and distribution
- Bilingual is a plus
- Able to use formulas and manipulate Microsoft Excel spreadsheets
- Knowledge of Purchase Order process to shipment including International.
If you need any further assistance or have any questions about this job description feel free to ask!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
