Guest Engagement Coordinator
Guest Engagement Coordinator
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Job Description
Position Description
Updated May 25 2025
Title: Guest Engagement Coordinator
Division: Education & Engagement
Reports to: Director of Guest Engagement
Position Status: Full-time; Exempt
Salary: $38000/year
Position summary:
In addition to the duties of a Guest Engagement Associate (GEA) which include staffing museum entry desks creating a welcoming environment for all museum guests assisting with daily operations and sales in the Museum Store and providing excellent customer service the Guest Engagement Coordinator will provide leadership for the GEAs working under the direction of the Director of Guest Engagement. In this role the Coordinator will assist with scheduling training accessibility initiatives CRM (Tessitura) maintenance and updates and attendance reporting and will direct the GEA team when the Director of Guest Engagement is not present. Additional duties will consist of supporting public programs and events working with the Retail Coordinator to assist with Museum Store initiatives as needed and other duties for the Education & Engagement division as assigned.
Duties & Responsibilities:
- Staffing museum entry desks creating a welcoming environment for all museum guests and providing excellent customer service
- Assist with scheduling training accessibility initiatives CRM maintenance and updates and attendance reporting
- Direct the GEA team when the Director of Guest Engagement is not present
- Performs other duties as assigned
Knowledge Skills & Abilities Necessary:
- Must be responsible flexible punctual and able to work well under pressure
- Must possess excellent communication skills knowledge of Microsoft Office and an interest in Virginia history
- Physical requirements include standing for long periods of time retrieving merchandise that can weigh up to 30 pounds and the ability to work weekends holidays and select special events
Education & Experience Requirements:
- Bachelors Degree preferred
- Retail and point of sale experience preferred
Application:
If interested in this job opportunity please apply and upload your cover letter and resume to
The Virginia Museum of History & Culture is owned and operated by the Virginia Historical Society - a private non-profit organization established in 1831. The historical society is the oldest cultural organization in Virginia and one of the oldest and most distinguished history organizations in the nation. For use in its state history museum and its renowned research library the historical society cares for a collection of nearly nine million items representing the ever-evolving story of Virginia.
The Virginia Historical Society is an Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full-Time
