Front of House Assistant/Porter

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Starting salary 24442.50

Salary after probation (6 months) 25642.50

Hours: Rota including weekends and nights 37.5 hours per week over 5 days.

Location: Rotation between sites of 33 Grosvenor Place London SW1X 7HY 24 Portland Place London W1B 1LU and 55 Moorgate London EC2R 6BH

Contract: Permanent

What are we looking for

Cleveland Clinic London are looking to recruit a Front of House Assistant/Hospital Porter with hospitality experience to be thefront-line ambassador for Cleveland Clinic London. You will act as the first point of contact to welcome and assist all patients visitors and caregivers. Please note this is not exclusively a Reception or Front of House restaurant position in terms ofresponsibilities.

What makes us different

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.

What will your duties include

• Transfers patients between various areas of the hospital ensuring their safety and dignity at all times

• Creates a welcoming environment for our patients visitors and caregivers by demonstrating care empathy and team work

• Assists with the replacement and transportation of medical gas cylinders in accordance with policies and procedures

• Operates the hospital mailroom and provides a postal distribution service to patients and caregivers

• Adheres to policies and procedures and attends all mandatory training or courses specific to the role

• Accompanies patients to their room and other areas explains hospital facilities/services and provides a comprehensive room orientation

• Transfers patients using beds wheelchairs and stretchers Assists with the safe handling and transportation of luggage medical equipment and other items

• Parks vehicles in the designated parking facilities Books all visitors in the visitor management systems in place and coordinates their arrival Answers calls promptly takes clear messages and makes accurate notes

What we need from you

• Experience in Hospitality role/setting.

• High School Diploma/ General Educational Development (desired)

• Experience in assisting patients/visitors within a supportive role

• Experience in Front of House roles/Hospital Porter within hospitality

• Proven ability to work independently or as part of a team

• Driving License (Preferred)

• Caring and compassionate nature

• Proficient level of written and verbal English

• High level of emotional intelligence empathy and integrity

• Punctuality accountability and reliability

What we can offer you

As a private hospital with no shareholders we reinvest all profits back into our organisation. This allows us to provide meaningful tailored support and development opportunities for our caregivers - alongside a range of benefits including:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension contribute 5% and well contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food retail and more

Who we are

Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history our Patients First philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together!

As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.