Technology Sales Expert (Part-time)

To advance the colleges mission vision principles values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

To build relationships through excellent customer service teaching and training one-on-one service and learning and exhibiting a passion for technology while exploring the digital world together.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming diverse and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title through positive influence.

• Tech Expert:
  • Build relationships with customers.
  • Assist in choosing the perfect solution to meet an individuals needs.
  • Constantly learn new trends in technology.
  • Facilitate one-on-one learning.
  • Translate technical information into everyday language.
  • Assist and troubleshoot customer device issues.
  • Contribute to maintaining an immaculate brand location.
  • Promote products from Apple and other various brands.
  • Install support and repair customer computer hardware and software products.
  • Interface effectively with customers to resolve issues related to effective use of technology.
  • Collaborate with vendor support to assist in problem resolution.
  • Must maintain compliance with required training and certification as stipulated by various vendors.
  • Perform other related work duties as assigned.
• Retail Team Lead:
  • Build relationships with customers.
  • Contribute to maintaining an immaculate brand location.
  • Collaborate with vendor support to assist in problem resolution.
  • Must maintain compliance with required training and certification as stipulated by various vendors.
  • Assist with and lead training as required for part-time staff
  • Take ownership of added responsibilities including but not limited to: cash drawer reconciliation hiring and review of seasonal staff vendor and minor product management inventory controls open and close duties online order processing.
  • Manage store and staff in the absence of FT staff on-site.
  • Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Have a true excitement for helping people.
• Believe in hands on learning.
• Enjoy a fast paced dynamic environment.
• Personify a commitment to exceeding expectations.
• Desire to be a part of an enthusiastic and fun team.
• Possess a savvy and confident personality.
• Welcome value and nurture people of all backgrounds perspectives and experiences as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) sitting lifting pushing pulling. Frequent (34-66%) viewing a computer and other types of close visual work. Constant (67-100%) standing walking talking hearing.

PREFERREDQUALIFICATIONSLICENSES CERTIFICATIONS OR REGISTRATIONS:

EEO AA/STATEMENT:

It is the policy of Kirkwood Community College not to discriminate in its programs activities or employment on the basis of race color national origin sex disability age sexual orientation gender identity creed religion and actual or potential family parental or marital status. If you have questions or complaints related to compliance with this policy please contact the Vice President Human Resources and Institutional Effectiveness 6301 Kirkwood Blvd. SW Cedar Rapids IA 52404 or the Director of the Office for Civil Rights U.S. Department of Education John C. Kluczynski Federal Building 230 S. Dearborn Street 37th Floor Chicago IL 60604-7204 Telephone:Facsimile: TDD Email:.

WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient innovative visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs Kirkwood boasts 16000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Review of applications will continue until the position is filled.